Restoration Sales & Customer Coordinator

Experienced Restoration Sales & Customer Coordinator

Disaster Recovery Pros is a leading provider of emergency restoration services, specializing in water damage restoration, mold remediation, fire cleanup, and reconstruction. We're looking for someone with experience supporting sales teams in the residential restoration industry, helping daily operations run smoothly and ensuring great customer service.

Key Responsibilities

Serve as the primary in-office point of contact for clients, addressing inquiries and providing updates on residential restoration projects.

Coordinate scheduling and communication between clients, field teams, management, and sales representatives.

Ensure client satisfaction by resolving concerns promptly and professionally, fostering positive relationships to support repeat business and referrals.

Maintain accurate records of client interactions, project details, and sales leads in company CRM systems and Excel.

Assist the sales team by identifying upselling opportunities and communicating client needs to support tailored service offerings.

What We Offer

Competitive hourly pay ($20-$25 / hr) with potential for performance-based bonuses tied to client satisfaction and sales outcomes.

Health, dental, and vision benefits.

Paid holidays (6 days per year) and PTO.

Who We're Looking For

A customer-focused professional with experience in residential client service, sales administration, or coordination roles.

Strong communication and organizational skills.

Must be computer literate with proficiency in CRM systems and Microsoft Excel.

Ability to multitask and thrive in a fast-paced environment.

Familiarity with Albi Restoration software is preferred but not required.

Proven experience or strong interest in supporting sales initiatives, such as identifying client needs and contributing to revenue growth.