Ecommerce Specialist

Joe Van Gogh IncHillsborough, NC, US

30+ days ago

Job type

Full-time

Job description

Job Description

Job Purpose Summary :

The Ecommerce Specialist focuses on updating and maintaining the backend

infrastructure of our website; adds new products for wholesale, retail, and subscription

customers; uploads all new assets on our website; provides technical support to other

departments; provides customer service related to subscriptions and missing orders;

and responds to website reviews.

Reports To : Director of Marketing

Status : Full-Time

Responsibilities : Platform Maintenance

Adds new products for retail, wholesale, and subscription customers
Ensures UPC codes, prices, and quantities are input accurately and on time
Uploads high-quality product images for new releases
Updates product descriptions and attributes / tags
Has a comprehensive understanding of the interconnectivity of all our platforms

and integrations

Ecommerce Marketing

Assists Ecommerce Manager and / or Director of Marketing with generating

campaign content

Manages image and brand asset library in Klaviyo

Opportunity for copywriting on an as-needed basis

Customer Service

Responds to website customer feedback and requests

Adjusts subscriptions in collaboration with Accounts Manager

Resolves issues with missing orders

Monitors and responds to website reviews

Technical Support

Troubleshoots platform issues with team members; coordinates with third-party

vendors when necessary

Ability to assist other departments with any technical assistance needs

Job Requirements :

Full-Time : 37-40 hours / week

1-2 year(s) of ecommerce or marketing experience preferred

Ability to work both independently and collaboratively

Ability to prioritize and manage multiple projects at once

Creative mindset

Superb communication and interpersonal skills

A valid NC Driver’s license.

Criminal background check as required by JVG’s institutional partners

This position prohibits the wearing of perfumes, colognes, or fragrances.

All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.

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Ecommerce Specialist • Hillsborough, NC, US

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