New Business Services Associate

Job Description

Job Description

Salary : Starting at $23 / hour

The New Business Services Teams role is to provide all aspects of sales support to financial representatives to ensure that their focus remains on achieving their goals for Qualified Suspects, Fact Finder meetings, and acquiring lives in the timeframes laid out by their Leadership. Ongoing support to continue to build their business and attain periodic awards goals will also be provided. Specific responsibilities include :

Operations Support

• Case notes transferred into CRM
• Manage onboarding and standard business process training for each FR
• Create and maintain compliant client folders in One Drive and Docket
• Creating compliant letters / sending out correspondence and handling incoming / outgoing mail and e-mail
• Front desk backup coverage as needed
• Mail room support including sorting and posting
• Pouch mail sorting and dissemination

Planning, Sales, and Service Support

Conduct weekly one-on-one meetings with all Financial Representatives supported

Participate in Development Team meetings to disseminate and gather information for the betterment of the reps and the office

Prepare, or collaborate with others, to develop an integrated package for Financial Representatives to deliver to their clients as part of a pre-sale package

Compile meeting materials needed for the approach, close, delivery and client review

Complete business processing tasks within standardized model to ensure a consistent environment for all advisors and team members to function in

Collect and input client meeting notes

Maintain compliant electronic client files, complaint files

Manage Opportunities from beginning to end, ensure regular updating, task completion, communication (with FR and client) and documentation throughout the process.

Manage underwriting process which includes providing, or collaborating with others to provide :

Pre-filling applications

Pre-checking applications for completeness and accuracy

Submitting applications

Scheduling requirements and medical exams

Monitoring of the Daily Status Report (DSR) and take action on cases needing attention

Process, or collaborate with others to open / fund investment accounts and investment service requests such as funds disbursements, account transfers and trade correction requests

Process, or collaborate with others to complete risk product (POS) service requests such as name and address changes, beneficiary changes, updates to Insurance Service Accounts to facilitate the collection of payments, etc.

Prepare and manage client communications

Marketing Support

Education Requirements and Qualifications

High school diploma or equivalent required

2-year associates degree preferred

1-3 years of experience preferred

Active MN Life, Accident and Health license, or willing to obtain within first 6mos of employment

Competencies

Ability to embrace and adapt to changes in a dynamic environment

Strong attention to detail, with accuracy and reliability

Ability to thrive in a fast-paced environment

Strong customer service and relationship building skills

Ability to apply critical thinking skills for problem solving and analysis

Excellent written and verbal communication skills

Ability to work well within a team and individually

Committed to professional development (e.g. licensing, registration, designations) and on-going training in systems, processes, skills, etc.