Field IT Specialist II

Description

Position Summary

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bioMerieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting.

Primary Duties

• Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
• Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional.
• Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work.
• Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance.
• Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions.
• Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions.
• Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
• Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering.
• Obtains and maintains CRM certification to support service investigations and documentation.
• Supports revenue growth by promoting value-added projects, products, and services.
• Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes.
• Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues.
• Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required.
• Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed.
• Perform all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.

Education & Training

Experience Requirements

LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems

Knowledge, Skills & Abilities

Working Conditions & Physical Requirements

LI-US

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https : / / careers.biomerieux.com / or contact us at [emailprotected] .

BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected] , or by dialing 711 for access to Telecommunications Relay Services (TRS).