Cannabis Product Associate (Full-Time), MA

Overview

Cannabis Product Associate

Massachusetts

Website : www.ethoscannabis.com

Company Overview

Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and is pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania

Position Summary / Objective

The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision. We are seeking a passionate, driven, and outgoing Cannabis Product Associate. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well-informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Greet all patients in a warm, sincere, and helpful manner
• Provide an excellent customer experience while assisting in the sale of cannabis products
• Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
• Assist patients with choosing the right products according to their ailments
• Ensure orders are fulfilled efficiently with 100% accuracy at all times
• Operate cash register, computer-based POS system, and cash drawer
• Adhere to Standard Operating Procedures
• Verify patient allotment and ensure eligibility to make purchases using the state system
• Maintain proper cash handling procedures at all times
• Maintain fully stocked and clean POS counters at all times
• Abide by product handling procedures, including safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
• Ensure opening and closing cleaning and organization is completed
• Participate in periodic staff meetings
• Ensure POS counters are ready when dispensary opens
• Manage inbound phone inquiries and route calls accordingly
• Adhere to all Medical Cannabis laws
• Maintain a positive attitude that promotes teamwork
• Work collaboratively and respectfully with other team members
• Participate in ongoing education and professional development opportunities
• Read industry publications to keep up to date on trends
• Additional duties as assigned by management

Qualifications

Education

Minimum of a high school degree required; college degree preferred

Work Experience

Capabilities and Skills

Other Requirements

Compensation

Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.

Ethos is dedicated to creating an equal opportunity workplace and encourages women, minorities, persons with disabilities, and individuals with past drug convictions to apply. Must be 21 or older.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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