Casino Host

At Lakeside, we pride ourselves on being a personable, loyal, and friendly company that connects deeply with both our customers and employees. Our commitment to guest satisfaction, built on strong relationships and exceptional service, sets us apart. We are dedicated to delivering a value-oriented experience in a convenient, welcoming, and casual atmosphere.

Role Overview: As a Marketing Casino Host, you'll play a crucial role in developing, retaining, and reactivating our customer base, with a particular focus on high-value guests. You will use your excellent guest service and relationship-building skills to enhance guest satisfaction and loyalty, leveraging amenities and various methods of analysis.

Key Responsibilities (Other Duties May Be Assigned):

• Contact players to encourage increased attendance and visits and communicate information or invitations to property events.
• Resolve guest issues to ensure guest loyalty to the property.
• Work with other property departments and their guests on marketing promotions, entertainment, food and beverage events, etc.
• Maintain positive relationships with high-value guests, using statistical analysis and independent decision-making to increase guest loyalty and gaming revenues.
• Must be able to obtain and maintain an Iowa Gaming License.
• Must be available to work nights, weekends, and holidays.

Experience: A minimum of two years of guest service experience is preferred.

Education: A High School Diploma or GED is required.

Skills:

• Strong guest service and relationship-building skills.
• Ability to effectively communicate in English.
• Proficient in Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.
• Strong organizational and detail-oriented skills, with excellent common sense and practical reasoning.
• Highly self-motivated to complete and exceed set goals.
• Team-oriented yet able to work independently.
• Basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure.

EMPLOYEE BENEFITS INCLUDE:

• All rest and meal breaks are paid!
• Paid Time Off (PTO) earned each pay period for Full-Time Team Members
• Paid Holidays for Full-Time Team Members
• Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
• 401(k) with Company Match
• Free $25K Life Insurance for Full-Time Team Members
• Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
• Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
• Employee Discounts, Team Celebrations, Awards, and more...

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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