Contract Support Specialist

Contract Support Specialist

Join Team CARFAX as a Contract Support Specialist. At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company : We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The Contract Support Specialist is responsible for reviewing and processing customer contracts to ensure accuracy, completeness, and compliance with business rules. This role manages contract setup and maintenance within Salesforce, researches customer eligibility, and partners with internal teams to resolve issues and improve processes. This position will require 3 days a week in our Centreville, VA office, subject to change with future business needs. Our office will be moving to Reston, VA in 2026!

What You Will Be Doing :

• Review and interpret contract terms, applying established business rules accurately and consistently.
• Verify customer eligibility through research and internal systems.
• Process contracts and account maintenance requests through queue management within a CRM system (Salesforce).
• Meet productivity and quality standards.
• Collaborate with Sales, Finance, and other internal teams to resolve escalations and ensure a seamless onboarding experience.
• Work with department manager, team members, and sales / field representatives on escalated issues.
• Run reporting to identify trends which could lead to process improvements.
• Contribute to department-wide initiatives and assist with audits or special projects as needed.

What We're Looking For :

What's In It For You :

CARFAX is part of S&P Global Mobility, which helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report to consumers and the automotive industry. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com.

CARFAX is an Affirmative Action / Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. We're committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process.