Service Support Specialist

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day.

As a Service Support Specialist / Repair Coordinator, you will :

Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.

Coordinate service for our customers with our in-home repair technicians or appropriate external service providers.

Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products

Document every customer interaction, including service requests, troubleshooting steps, and customer communications.

Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.

To succeed as a Repair Coordinator, you'll :

Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills

Be a part of a team that is committed to meeting and exceeding customers' expectations.

Be punctual and committed to excellent attendance

Requirements :

High school diploma or GED

Previous call center or customer service-related experience is preferred

Ability to work as a member of a cross-functional team

Proficiency with technology, including Microsoft Office

Strong typing skills, a minimum of 40 WPM

Successful completion of pre-employment criminal background check and drug screening

Hours and Location :

Full-time, 8 : 30 am-5 : 00 pm, Monday through Friday

Training hours are 7 : 30 am – 4 : 00 pm for the first two weeks

On-site at our St Paul Corporate Office, near Dale Street and I-94 East

Pay : $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus!

What's in it for you :

Monthly training sessions on appliances and processes

Career growth and employee personal / professional development

Medical, Dental, and Vision Insurance

Company-paid Short-term Disability

401k and Profit Sharing

PTO and Paid Holidays

Appliance discounts

Company Overview :

Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations.

Core values : Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.