Job Title- IFS 7 Application Specialist
Location 100% Remote- USA
Contract 1+ year
- IFS Applications Experience : 7+ years of strong hands-on experience with IFS ERP - IFS 7 or later versions is essential.
- Troubleshooting : Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system.
- Communication : Excellent communication and interpersonal skills for interacting with users and technical teams.
- Problem-Solving : Strong analytical and problem-solving skills to identify and resolve complex issues.
- ITIL Processes : Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management and Problem Management.
- Database Concepts Knowledge of database systems (e.g., Oracle, SQL Server), Knowledge of database concepts and the ability to assist users with data extraction.
- Business Acumen : Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain
Desirable Skills : Experience with ITSM tools such as ServiceNow and data migration and experience in IFS Cloud.
Key Responsibilities :
User Support : Acting as a point of contact for end-users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.User Maintenance : User onboarding and offboarding.Incident & Problem Management : Proactively monitoring application availability and ticket queues Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.System Maintenance : Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like updates and backups.Data Management : Assisting with data integrity and quality within the IFS system.Knowledge Management : Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides.Collaboration : Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues.Technical and Functional Expertise :
Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases.Support the users in handling tickets related to configuring / customizing IFS for processes such as Discrete Manufacturing, Order Shipping, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource PlanningSOX / Audit Controls : Perform regular SOX ControlsReporting : Tracking and reporting on issues and providing data analysis for problem resolution.Training : Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system.Required Skills & Experience :
Thanks & Regards,
Team Lead
Mahesh Kumar
mahesh@yochana.com
Direct No : 949-201-1313
Yochana Solutions INC
Windsor, Ontario- Canada
Farmington hills, MI-48335- USA
USA | CANADA I Mexico | INDIA
W : www.yochana.com
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