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IFS 7 Application Specialist- 100% Remote- USA
IFS 7 Application Specialist- 100% Remote- USAYochana IT • United States
IFS 7 Application Specialist- 100% Remote- USA

IFS 7 Application Specialist- 100% Remote- USA

Yochana IT • United States
4 days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Job Title- IFS 7 Application Specialist

Location 100% Remote- USA

Contract 1+ year

  • IFS Applications Experience : 7+ years of strong hands-on experience with IFS ERP - IFS 7 or later versions is essential.
  • Troubleshooting : Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system.
  • Communication : Excellent communication and interpersonal skills for interacting with users and technical teams.
  • Problem-Solving : Strong analytical and problem-solving skills to identify and resolve complex issues.
  • ITIL Processes : Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management and Problem Management.
  • Database Concepts Knowledge of database systems (e.g., Oracle, SQL Server), Knowledge of database concepts and the ability to assist users with data extraction.
  • Business Acumen : Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain

Desirable Skills : Experience with ITSM tools such as ServiceNow and data migration and experience in IFS Cloud.

Key Responsibilities :

  • User Support : Acting as a point of contact for end-users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
  • User Maintenance : User onboarding and offboarding.
  • Incident & Problem Management : Proactively monitoring application availability and ticket queues Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
  • System Maintenance : Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like updates and backups.
  • Data Management : Assisting with data integrity and quality within the IFS system.
  • Knowledge Management : Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides.
  • Collaboration : Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues.
  • Technical and Functional Expertise :

  • Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases.
  • Support the users in handling tickets related to configuring / customizing IFS for processes such as Discrete Manufacturing, Order Shipping, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning
  • SOX / Audit Controls : Perform regular SOX Controls
  • Reporting : Tracking and reporting on issues and providing data analysis for problem resolution.
  • Training : Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system.
  • Required Skills & Experience :

    Thanks & Regards,

    Team Lead

    Mahesh Kumar

    mahesh@yochana.com

    Direct No : 949-201-1313

    Yochana Solutions INC

    Windsor, Ontario- Canada

    Farmington hills, MI-48335- USA

    USA | CANADA I Mexico | INDIA

    W : www.yochana.com

    Note : This is not an unsolicited mail. If you are not interested in receiving our e-mails then please reply with subject line Remove

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