Auto Collections Specialist I

The Auto Collections Specialist is responsible for managing and collecting on delinquent auto finance accounts. This role involves contacting customers to resolve overdue payments, negotiating repayment plans, and providing exceptional customer service. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. Complete and support additional tasks as business needs calls for.

Essential things that are important for you to know :

Pay Rate : $22.00 / hour

Work Schedule : Saturday - Tuesday 6 : 00am - 5 : 00pm

Training Schedule : Monday - Friday 8 : 00am - 5 : 00pm (4 to 5 weeks on-site training)

Location : Downtown Phoenix, AZ (on-site only)

What You'll Do :

• Monitor assigned accounts to identify outstanding debts.
• Review and analyze customer payment histories and current account status.
• Maintain accurate and up-to-date records of all collection activities and customer interactions.
• Initiate and handle inbound and outbound collection calls in a professional manner.
• Utilize multiple communication channels, including phone, email, and mail, to contact customers regarding delinquent accounts.
• Provide information to customers about their account status, payment options, and the consequences of non-payment.
• Negotiate repayment plans and payment schedules that are feasible for customers and acceptable to the company.
• Assist customers in resolving disputes and providing solutions to prevent further delinquencies.
• Collaborate with the collections team to develop strategies for difficult or complex accounts.
• Ensure all collection activities comply with federal, state, and local regulations, including Fair Debt Collection Practices Act (FDCPA).
• Prepare and submit regular reports on the status of delinquent accounts and collection activities. Keep up to date with changes in collection laws and best practices.

What We Look For

What We Offer You :

#LI-Onsite

For California residents : describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.