Customer Service Representative

Job Opening : Inside Sales Dispatcher (Customer Support)

Location : White Plains, NY

Company : Mr. Handyman of Westchester County

Overview :

We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.

Key Responsibilities :

• Customer Support :
• Maintain customer files and respond to inquiries.
• Handle incoming calls, schedule jobs, and follow up on service calls and surveys.
• Office Administration :
• Oversee daily office operations and manage supplies.
• Document communications and train new employees.
• Resource & Vendor Management :
• Coordinate with vendors for timely deliveries and manage the weekly route schedule.
• Assist technicians with advice and directions.
• Business Development :
• Build and maintain client relationships to drive new business.
• Stay informed on products and services to assist customers effectively.
• Documentation and Reporting :
• Keep accurate records and generate necessary reports.
• Verify job completions and manage invoices in ServiceTitan.

Qualifications :

Benefits :

Work Hours :

Monday to Friday, 8 AM - 4 PM, with potential overtime.

Join us in providing exceptional service to our clients!