Vacation Specialist

Job Description

This is a remote position.

Company Overview :

Join our dynamic team! Since 1952 we have grown into one of the largest and most respected travel companies made up of several divisions dedicated to providing value and dependability to tens of thousands of travelers each year. Our agents are responsible for airline reservations, hotels, rental cars, visa and passport documentation, and more. We are proud of our nurturing company culture and offer more than 133 dependable well-know vendors who are   dedicated to meeting the demands of today's road warriors

We are seeking a detail-oriented and highly organizedVcation Specialist to join our team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. As a Vacation Specialist you will be responsible for coordinating travel itineraries, managing bookings, and providing exceptional customer service to clients.

Responsibilities

Communicate with clients via phone, email, text and strive to understand their travel preferences, expectations and budget.

Explore destination options, accommodation, amenities, and activities to create personalized vacation itineraries to align with each client's needs.

Gather and validate information to execute bookings for flights, hotels, rental cars, and excursions.

Offer pleasant, detailed and efficient customer service, addressing inquiries, travel concerns, and custom requests all in a timely manner.

Build long-lasting relationships with clients to create repeat business and future referrals.

Complete online training programs and supplier trainings

Follow instructions on marketing and client facing seminars

Requirements

Requirements :

Be 18 years of age or older and live and be authorized to work in the United States.

Have a social security

Own a computer with reliable internet access.

Good communication skills with a friendly and approachable demeanor.

Strong attention to detail and organizational skills to oversee reservations and itineraries effectively.

Good working knowledge of computers, email use and the ability to attend Zoom meetings.

Be self-motivated, good at time management and able to follow instructions while adhering to company policies and procedures.

Benefits

Benefits

Fully remote

Flexible work schedule

Classes offered to become a certified travel agent.

A comprehensive ongoing training program.

Unlimited training and support : Supportive and nurturing team environment with daily classes, guidance and mentorship. On-going training with live classes daily.

Have access to over 133 vendors including Disney, Marriott, Carnival and more.

Bimonthly commission based on performance, other streams of income available.

Flexible part-time or full-schedule with the ability to work from home on your own time.

Travel discounts : Free cruise after classes, travel perks and discounts on personal and professional bookings including free attraction tickets and deep-discounts on resorts and travel packages.

Requirements

Responsibilities :

• Travel Planning : Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities.
• Booking Management : Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations.
• Communication : Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners.
• Problem Resolution : Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients.
• Training : Attend live and online training programs and meetings to earn travel industry certifications to gain knowledge and comprehension in booking travel for clients
• Documentation : Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.
• Travel Trends and Updates : Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension
• Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
• Customer Service : Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process. Qualifications :
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clientele
• Ability to prioritize and multitask
• Good at research
• Able to work independently
• Goal oriented
• Positive and professional demeanor
• Time management and organization skills
• Self-starter, positive mind-set, self-motivated
• Excellent written and verbal communication skills
• Must have computer and reliable internet
• Must be 18 years or older
• Authorized to work in the U.S.