Manager, CX & Experimentation Advisory

Manager, Customer Experience & Experimentation

The Manager, Customer Experience & Experimentation plays a critical role in driving continuous improvement across the customer lifecycle by analyzing, optimizing, and testing digital experiences. This role partners closely with internal and client stakeholders to deeply understand customer behaviors, pain points, and motivations through comprehensive customer experience analysis. By translating these insights into data-driven optimization strategies and experiments, the manager helps shape more seamless, engaging, and personalized journeys that drive meaningful business results. The ideal candidate combines a strong analytical mindset with hands-on experimentation expertise and a customer-centric perspective. This role balances quantitative analysis of large-scale behavioral data with qualitative research methods to uncover opportunities that reduce friction, improve satisfaction, and increase conversions.

What You Will Do :

• Conduct end-to-end analysis of customer journeys across all touchpoints to identify pain points and moments of friction. Use these insights to recommend and experience enhancements and develop personalization strategies
• Design and execute robust A / B and multivariate experiments to validate hypotheses derived from CX insights. Collaborate with internal and / or external UX, product, and marketing teams to optimize touchpoints
• Define clear success metrics for customer experience initiatives and experiments. Perform statistical analysis to interpret results and articulate business impact, balancing short-term wins with long-term CX improvements.
• Prepare clear, compelling presentations that translate complex CX data and test outcomes into actionable recommendations for both internal and client executives

What You Will Have :

What Will Set You Apart :

New York, New York