Job Description
Job Description
Director of Finance & Operations
We are seeking a strategic, hands-on Director of Finance & Operations to design and manage the financial and operational framework of Ovation. Your role will bring clarity to our finances, streamline processes, and introduce disciplined growth management.
Who We Are Ovation (www.ovationup.com) is the leading guest feedback platform for restaurants, trusted by brands like Dave’s Hot Chicken, Domino’s, Mooyah, and Taziki’s. Our mission is to help over 100,000 restaurants enhance guest experiences through operational excellence, impacting 100M guests.
Role Summary
- Report directly to Founder / CEO and serve on the leadership team
- Lead Finance (reporting, forecasting, KPI analysis) and Accounting (AP / AR, month-end close)
- Develop and enhance core operations including processes, systems, and infrastructure
- Align finances and operations with strategic goals partnering closely with CEO, sales, product, customer success, and marketing teams
- Ideal for candidates who excel in system building, financial analysis, and operational scaling
Key Responsibilities
Accounting (30%) : Manage AP / AR using BILL, ensure accurate billing via Salesforce and Stripe reporting, perform month-end close including bank reconciliations and revenue reporting, process payroll & reimbursements with Gusto twice monthly, and coordinate with external accountants / auditors for compliance.Finance (50%) : Monitor financial metrics (GRR / ARR / MRR, churn, CAC, LTV, gross margin, burn rate), prepare monthly / quarterly financial reports, manage budgets and forecasts, oversee cash flow, capital allocation, and support system implementations, pricing, ROI, and fundraising efforts.Operations & Processes (20%) : Implement and optimize CRM, ERP, and BI tools, standardize procedures, define KPIs, ensure regulatory compliance (tax, payroll, registrations), manage employment compliance and benefits, oversee vendor contracts and risk policies, support SOC 2 readiness for fundraising / M&A, and maintain investor data room.Qualifications
Bachelor’s degree in Accounting, Finance, Business Administration or related fieldStrong GAAP knowledge5+ years experience in finance and accounting, preferably in SaaS, technology or high-growth startupsExpertise in spreadsheets (Excel, Google Sheets), financial modeling, and forecastingDeep understanding of ARR, churn, NRR, CAC, LTV, gross marginCross-functional collaboration experienceFamiliarity with BILL / Divvy, Stripe, QuickBooks Online, SalesforceStrong communication skills to translate complex data for non-finance teamsSelf-starter comfortable working in fast-paced, ambiguous environmentsWhy Join Ovation Up?
Be a core leader at a high-growth company revolutionizing guest experience managementShape finance and operations at a critical scale-up stageCollaborate with passionate, mission-driven team in an entrepreneurial cultureEnjoy competitive pay, equity ownership, benefits, and growth opportunitiesImpact company performance, customer satisfaction, operational efficiency, and growthCompensation & Benefits
Competitive base salaryPerformance bonus based on company and individual goalsEquity participationFlexible PTO and Focus Fridays401(k) with company matchEmployer-funded QSEHRA health coverage supportRemote-first culture with annual in-person gatherings and semi-annual strategic meetingsWhy Ovation? Join a mission-driven, award-winning team transforming hospitality through innovation. Lead the financial engine and strategy directly shaping our growth. At Ovation, you won't just report numbers—you'll build the systems that power them.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
