Customer Experience Manager Jewelry Sales

We are looking for an enthusiastic and motivated Luxury Store Manager to lead our team and help us reach our sales goals.

This position needs a strong leader who can focus on improving sales take responsibility for the stores performance and guide the team in providing great customer service.

The right person will also have a passion for creating amazing experiences for our customers. This job requires working full-time from Sunday to Thursday.

• Key Responsibilities :
• Sales Performance and Business Growth :
• Hire lead and support a team of Customer Experience Assistants Jewelry Consultants and Concierges to reach sales targets every quarter.
• Understand business processes and key performance indicators (KPIs) to help each team member achieve their goals.
• Improve showroom sales by looking at data finding areas that need improvement and putting in place new strategies.
• Ownership of Store Performance :
• Be responsible for the showroom and office operations to ensure they provide excellent customer service and efficient operations.
• Implement new policies and procedures to improve the customer experience and the stores performance.
• Work with Workforce Operations Analysts to create a detailed team schedule that covers all responsibilities and appointments.
• Leadership and Team Development :
• Create a positive and cooperative environment inspiring the team to do well and provide great customer service.- Provide regular training coaching and feedback to help the team develop their skills.
• Take part in hiring processes to build a strong talented team.
• Lead by example by meeting customers in person and presenting jewelry in a luxury setting.
• Customer Experience Management :
• Always look for ways to enhance the customer experience working with the customer care team to solve problems and ensure satisfaction.
• Maintain a luxurious atmosphere in the showroom upholding standards for visual merchandising and retail operations including updates and seasonal changes.
• Respond to customer inquiries via phone email and live chat ensuring a tailored and exceptional service experience.
• Cross-Functional Collaboration :
• Work with different departments such as operations merchandising marketing HR and customer care to boost business growth and customer satisfaction.
• Think creatively and bring new ideas to improve processes and engage customers.
• Qualifications :
• Experience managing a team in retail or direct sales with a focus on achieving sales targets.
• Strong leadership skills that inspire and develop a high-performing team.
• Good business understanding with the ability to analyze data and make smart decisions.
• Excellent communication skills both written and spoken.
• Experience with CRM software.- A self-starter who is eager to take initiative.
• A college degree or its equivalent is preferred.
• A commitment to respect and inclusion in the workplace.
• Interest in socially and environmentally responsible products and organizations.

Key Skills

Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

Employment Type : FULL_TIME

Experience : years

Vacancy : 1