Shift Leader

Job Description

Job Description

About SVM Coffee, LLC

SVM Coffee, LLC is a Starbucks licensee developing new locations in Texas and Nevada. We are a growing small business looking for great people to join our team. We are engaging, rewarding and looking for you to be part of our family!

Shift Leader - Summary Job Description

Join us and inspire with every cup!

Our Shift Leaders bring the Starbucks experience to life by managing each shift and working alongside a team of baristas to deliver quality customer service and expertly-crafted products.

Shift Leader - Full Job Description

Join us and inspire with every cup!

At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!

As a Starbucks  shift leader , you’ll be a role model of the store operations standards that define our Starbucks Experience. You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.

You’d make a great shift supervisor if you :

Take initiative and act as a role model to others

Enjoy working as a team and motivating others

Understand how to create a great customer service experience

Have a focus on quality and take pride in your work

Are confident in leading, deploying, and guiding others

Are open to learning new things (especially the latest beverage recipe!)

Are experienced with responsibilities like cash-handling and store safety

Can keep cool and calm in a fast-paced, energetic work environment

Have excellent communications skills

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

Available to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays

Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations

Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers

Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

At least six (6) months of experience delegating tasks to other employees and / or coordinating the tasks of two (2) or more employees

Knowledge, Skills and Abilities

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodations to job applicants with disabilities.

We use eVerify to confirm U.S. Employment eligibility.