Associate Director, Commercial Training

The Associate Director, L&G is responsible for collaborating closely with NA Operations leadership to develop curricula in line with CSL core values and competencies, which are critical to a high performance culture.

The position works with our North American Business Operations Leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training programs are in place to enable the achievement of desired business results. Training programs focus on a variety of topics : including, but not limited to; essential management / leadership skills, business ownership, business acumen, competencies and sales management development. Conducts needs assessments, designs and develops training programs. Facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to align with business objectives and impact.

Main Responsibilities and Accountabilities :

Sales Training & Special Projects : Work with the Director of Learning & Growth to evaluate current capabilities and contribute to the departments overall strategic plan. Consult with business leaders to understand business objectives, create development solutions to accelerate those objectives, provide oversight on execution, and ensure results are achieved through metrics and measurement. Creates sales skills training programs at all levels using a blended learning approach and adult learning instructional design principles.

Training Design and Facilitation : Designs all phases of the content development cycle, including needs analysis, planning, designing, developing, implementing, evaluating and continual refinement. Manages multiple projects simultaneously by aligning stakeholders and prioritizing deadlines. Develops participant and instructor materials (course manuals, workbooks, handouts, job aids, etc) alone or in conjunction with vendor support. Develops self-paced e-learning, instructor-led training (both in-person and virtual classroom material). Develop and implement holistic measurement strategy. Serve as program manager.

Evaluation of Impact : Works with team to monitor and evaluate training program, assess results, implement enhancements, and provide recommendations for training program effectiveness. Aligns current training and development programs to effectively impact key business indicators. Ensures all training and development activities are strategically linked to the organizations mission and vision. Measures transfer of learning from training courses back to the business. Tracks key business indicators to determine the effectiveness of current training and development programs.

Technology : Responsible for the administration and management of CSLs LMS system and Learning Applications. Requires excellent technical and communication skills to interface directly with internal stakeholders to understand their needs in order to administer and enhance the systems accordingly. This person will serve as the "go to" for LMS and Learning App users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. May also be required to champion other software or technology within NACO.

Leads the administration, design, delivery, measurement, communication and facilitation of new hire sales training for the assigned therapeutic area.

Responsible for product / disease state, selling skills programs, systems and tools for new hires. Responsible for maintaining up-to-date curriculum, rosters, archives and approach to on boarding of new representatives and managers.

Position Qualifications and Experience Requirements :

Bachelors degree is required, preferably in life sciences or related field. MBA a plus.

Seven to ten years experience that includes several of the following roles : sales, management, sales training, curriculum / program development, and medium to large-scale program implementations. Direct-line management / leadership experience highly desired. Life sciences background required.

Our Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see whats available to you as a CSL employee.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the worlds largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL .

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