Support Specialist

A company is looking for a Support Specialist II to provide technical support and guidance to Administrators and Exam Takers.

Key Responsibilities

Deliver customer support through phone, chat, and email to resolve technical and procedural inquiries

Diagnose and resolve issues related to software, browsers, and operating systems

Meet or exceed targets for customer satisfaction, productivity, and service levels while maintaining quality assurance

Required Qualifications

3-5 years of customer support experience

Knowledgeable of AI systems and tools used in support organizations

Experience in live chat, phone, and email support

Familiarity with remote troubleshooting and system diagnostics

Ability to work independently in a remote setting with a secure internet connection