Desktop Support Services - Locations -Marysville, OH-Irving, TX

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role Desktop Support Services

Locations - Marysville, OH- Irving TX

Job Description (search for desktop support strong consultant with 2+ years working experience )

Job Responsibilities :

• Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes
• Provide Touch Labor support within the Data Centers
• Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure
• Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals
• Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure
• Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA
• Work with vendors and IT product managers to prioritize tickets in aggregate
• Execute daily operations activities within their perspective towers as required
• Work with IT teams on projects related to Data Center infrastructure
• Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)

Required Job Qualifications :

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at