Front Desk / Scheduler

Job Description

Job Description

Our Front Desk / Scheduler will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. This role works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours - Monday - Friday 7 a.m. - 4 p.m. with occasional weekends and holidays.

We are offering a $1000 sign on bonus with this role!

Job Duties :

Patient Communication & Support

Answer and direct incoming calls; assist patients as needed.

Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.

Schedule, confirm, and follow up on patient appointments and physician referrals.

Administrative & Recordkeeping

Compile, update, and maintain medical charts, reports, and correspondence.

Conduct patient interviews to complete insurance, privacy, and intake forms.

Insurance & Payment Processing

Verify insurance coverage; collect co-pays and ensure proper documentation.

Familiarity with PracticeEdge or eIVF systems is a plus.

Coordination & Workflow Management

Facilitate smooth communication between the lab, physicians, and clinical staff.

Maintain adherence to patient care standards and HIPAA privacy regulations.

Education / Experience :

• High School Diploma or equivalent required; Bachelor's degree preferred
• At least one year of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred

Why You'll Love Working Here – Our Amazing Benefits :