Banking Associate- St. Augustine

Banking Associate

The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope :

Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services

Delivers end-to-end advice customers expect : (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations

Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer

Understands customer financial needs to identify opportunities to promote and educate on products, services, and / or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience

Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert

Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening / closing personal deposit accounts, everyday bank transactions, debit card / credit card issues, regulation E, mobile and on-line (digital) banking

Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner / retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and / or hosting appointments, and lead prioritization

Education & Experience :

High school diploma or GED

1 year experience working with customers in any capacity and can be demonstrated through any of the following : volunteering, education, military experience preferred

Demonstrated Customer Service skills preferred

Ability to work during operating hours to include evenings, weekends and holidays as scheduled

Teller experience preferred

Required to complete Teller training and part 1 of platform training upon hire

Strong organization skills to handle multiple tasks in a fast-paced environment

Excellent communication skills with ability to be concise, clear and consistent

Demonstrated effective problem-solving skills

Demonstrated ability to schedule and prioritize work

Demonstrated ability to work independently and within deadlines

Sound judgment in decision making and problem solving

Proficient in Microsoft Office

Notary License preferred