Talent.com
Call Center Representative

Call Center Representative

Dunham & Jones, Attorneys at Law PCFort Worth, TX, US
1 day ago
Job type
  • Full-time
Job description

Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.

Responsibilities and duties :

  • Managing incoming and outbound calls in a timely manner
  • Following call center "scripts" when handling different topics
  • Identifying client's needs, clarify information and obtain necessary information for further processing
  • Assist with setting new client appointments
  • Assist with processing payments
  • This is not a remote position

Qualifications :

  • Previous experience in customer service role is a plus but not required
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree or equivalent
  • Bilingual (English & Spanish) is a plus but not require

    • The pay range for this role is :

    15.50 - 17 USD per hour(Imm / Call Center Office)

    PIa2d9efcc126d-31181-38953547

    Create a job alert for this search

    Call Center Representative • Fort Worth, TX, US