Talent.com
Customer Success Manager
Customer Success ManagerBrightEdge • Cleveland, OH, US
Customer Success Manager

Customer Success Manager

BrightEdge • Cleveland, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Customer Success Manager at BrightEdge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data-driven problem-solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction. Our extensive training program will help get you up to speed!
You’ll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.
How you'll spend your time:
  • Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals.
  • Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
  • Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
  • Prepare and execute on quarterly customer success plans.
  • Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
  • Develop new materials - presentations, roll-out plans, and proposals.
  • Track and report on key metrics for customer success.
We're excited about you if you have:
  • 1+ years of direct customer facing experience.
  • Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
  • Experience working with stakeholders at all levels.
  • Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
  • Knowledge of or interest in digital marketing preferred.
  • Bachelor's degree required
Benefits
  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy
This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job-related factors.
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Create a job alert for this search

Customer Success Manager • Cleveland, OH, US

Similar jobs

Branch Growth Leader: Customer Experience & Digital Banking

CitizensCleveland, OH, United States
Full-time

A leading financial institution is seeking a Branch Manager in Cleveland, OH, responsible for driving branch performance and sales growth.The ideal candidate will have substantial experience in sal...Show more

 • Promoted

Enterprise Sales

Securitas TechnologyEuclid, OH, United States
Full-time

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.More than 13,000 colleague...Show more

 • Promoted

Customer Onboarding Specialist (w/m/d) - Raum Mnster

L'atelier De JulieCleveland, OH, United States

Salonkee ist eines der am schnellsten wachsenden Unternehmen im Bereich der Digitalisierung der Beauty- und Wellness-Branche in Europa.Unsere innovative All-in-One-Softwarelsung revolutioniert die ...Show more

 • Promoted

Behavioral Health Case Manager

ViaQuest, Inc.Euclid, Ohio, United States
Full-time

A Great Opportunity Full-Time Monday - Friday 9am-5pm $18-$21 based on education and experience plus monthly incentive program for exceeding productivity expectations At ViaQuest Psychiatric & Beha...Show more

 • Promoted

Insurance Performance & Cost Improvement Senior Manager

DeloitteCleveland, OH, United States
Full-time

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; lice...Show more

 • Promoted

Sales Representative - Alarm Systems

Securitas TechnologyEuclid, OH, United States
Full-time

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.More than 13,000 colleague...Show more

 • Promoted

Order Fulfillment Specialist, Customer Logistics

J.M. SmuckerOrrville, OH, United States
Full-time

Order Fulfillment Specialist, Customer Logistics.In this role you will be encouraged to share your diverse thoughts and ideas to drive continuous supply chain improvement and will be empowered to b...Show more

 • Promoted

Customer Success Manager, Digital

BrightEdgeCleveland, OH, United States
Full-time

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results.Founded in 2007, we're trusted by thou...Show more

 • Promoted

Customer Advocacy & Success Manager

Arrow International, Inc.Cleveland, OH, United States
Full-time

Customer Advocacy & Success Manager.Bringing Customer Stories to Life | Driving Gaming for Good.The Customer Advocacy & Success Manager is responsible for capturing, developing, and amplifying the ...Show more

 • Promoted

Travel CT Tech - $1,440 to $1,560 per week in Ohio

AlliedTravelCareersAll Cities, OH, US
Full-time

AlliedTravelCareers is working with Acruex Health to find a qualified CT Tech in Ohio!.Location: Mayfield Heights, OH 44124.Shift: Night 2x12 - Hour (19:00 - 07:30).We are looking to employ a skill...Show more

 • Promoted

Acquisition Coordinator

People ArchitectsCuyahoga County, OH, United States
Full-time

Cuyahoga Land Bank is a non-profit organization dedicated to revitalizing neighborhoods, reducing property blight, and promoting economic growth in Cuyahoga County.It acquires and repurposes distre...Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersCleveland Heights, Ohio
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

 • Promoted

Remote Ardour Expert

Micro1Richmond Heights, Ohio, US
Remote
Full-time

AI labs train foundational models and enterprises build AI agents.We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual eva...Show more

 • Promoted

Customer Success + Account Representative

Talan Products Inc.Cleveland, OH, United States
Full-time

Customer Success + Account Representative (CSAR).The Customer Success + Account Representative (CSAR) will play a vital role in fostering strong customer relationships, engaging with key business s...Show more

 • Promoted

Construction Project Manager

JobotEast Cleveland, OH, United States
Full-time

This Jobot Job is hosted by: Jeremy Lee.Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $100,000 - $150,000 per year.We are a leading concrete contra...Show more

 • Promoted

AI Client Success Manager

ExpedientCleveland, OH
Full-time
Quick Apply

We are seeking a high impact Client Success Manager (CSM) who will accelerate the adoption and business value of our AI CTRL services across our existing client base.This role is central to our gro...Show more

ezICHRA Customer Success Manager

Oswald CompaniesRichfield, OH, United States
Full-time

Oswald Companies seeks goal-driven professionals ready to take their career to the next level.We are seeking a dynamic and customer-focused ICHRA (Individual Coverage Health Reimbursement Arrangeme...Show more

 • Promoted

Customer Success Associate - REMOTE

Binary DefenseCleveland, OH, United States
Remote
Full-time

Binary Defense (BD) is seeking a talented Customer Success Associate.Building relationships with your existing client base to ensure they are engaged with their service and finding value.Ensuring y...Show more