Talent.com
Membership Specialist

Membership Specialist

ISSAEl Paso, TX, US
30+ days ago
Job type
  • Full-time
Job description

Membership Specialist

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

Essential Duties & Responsibilities

Lead Generation & Appointment Booking

  • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads.
  • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.

Guest Touring, Membership Presentations, & Personal Production

  • Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%).
  • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
  • Ensure Personal Sales Room Financial goals are met or exceeded each month
  • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
  • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
  • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
  • Customer Service

  • Follow up with members that have enrolled to ensure we are exceeding expectations.
  • Provide the highest level of customer service possible when communicating and interacting with guests.
  • Assist in maintaining a clean and operational facility.
  • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation.
  • Miscellaneous

  • Sales Schedule : Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
  • Mandatory Meetings : Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.
  • Uniform Policy : The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.
  • Timekeeping : Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
  • Required Qualifications :

    Knowledge, skills & abilities

  • In-depth knowledge of sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Must have good interpersonal communication skills.
  • Excellent customer service skills
  • Independent, self-starter with strong organizational skills.
  • Must be a team player
  • Minimum certifications / educational level :

  • High school degree or GED required.
  • Must complete company sales training and orientation program.
  • Minimum experience :

  • 1-2 years sales experience preferred.
  • Salary Information : Hourly plus sales commission.

    Compensation : $10.00 - $12.00 per hour.

    About UFC GYM :

    Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

    UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

    UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

    If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.

    Create a job alert for this search

    Membership Specialist • El Paso, TX, US

    Related jobs
    • Promoted
    Front Desk Associate

    Front Desk Associate

    TradeJobsWorkforce79904 El Paso, TX, US
    Full-time
    As a Front Desk Associate, you will be responsible for managing front desk operations and welcoming guests, including : greet visitors and answer phones. Duties and responsibilities can change depend...Show moreLast updated: 30+ days ago
    • Promoted
    Bank Teller

    Bank Teller

    TradeJobsWorkforce79938 El Paso, TX, US
    Full-time
    Bank Teller Openings - Looking for candidates locally The Teller role is a critical position for selected branch teams in helping the branches achieve its sales, service and operational goals.The ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Associate

    Client Services Associate

    TradeJobsWorkforce79929 El Paso, TX, US
    Full-time
    As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide...Show moreLast updated: 30+ days ago
    • Promoted
    Netflix Customer Service Advisor (Remote)

    Netflix Customer Service Advisor (Remote)

    TradeJobsWorkforce79928 El Paso, TX, US
    Remote
    Full-time
    Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote). Work with your team to maintain efficiency and high standa...Show moreLast updated: 30+ days ago
    • Promoted
    TSA Support Agent

    TSA Support Agent

    TradeJobsWorkforce79924 El Paso, TX, US
    Full-time
    This position is for a dedicated TSA Support Agent, where you will coordinate with other departments when needed, learn company products and services to better assist others, and manage simple reco...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Specialist

    Membership Specialist

    UFC GymEl Paso, TX, US
    Full-time
    The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is ...Show moreLast updated: 30+ days ago
    • Promoted
    Kelly Services Associate

    Kelly Services Associate

    TradeJobsWorkforce79911 El Paso, TX, US
    Full-time
    Be part of our success story as a Kelly Services Associate to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and manage daily respo...Show moreLast updated: 30+ days ago
    • Promoted
    Greeter

    Greeter

    WalmartTornillo, TX
    Full-time
    As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store.Your warm and friendly demeanor will create a welcoming atmosphere and set the tone for a posit...Show moreLast updated: 10 days ago
    • Promoted
    Bank Teller

    Bank Teller

    TradeJobsWorkForce79913 El Paso, TX, US
    Full-time
    Bank Teller Job Duties : Serves customers by completing account transactions.Provid...Show moreLast updated: 30+ days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    Customs and Border ProtectionSunland Park, NM, United States
    Full-time
    Pilot-CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 1 day ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeChaparral, NM, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 11 days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarTornillo, TX, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionCanutillo, TX, United States
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 4 days ago
    • Promoted
    Remote Client Relations Coordinator

    Remote Client Relations Coordinator

    TradeJobsWorkforce79904 El Paso, TX, US
    Remote
    Full-time
    As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Specialist - Remote

    Customer Service Specialist - Remote

    TradeJobsWorkForce79968 El Paso, TX, US
    Remote
    Full-time
    Customer Service Specialist Remote Job Duties : • Quickly getting up to speed on Occipital products as it relates to Augmented Home ...Show moreLast updated: 30+ days ago
    • Promoted
    Costco Membership Desk Representative

    Costco Membership Desk Representative

    TradeJobsWorkforce88567 El Paso, TX, US
    Full-time
    An exciting opportunity awaits for a Costco Membership Desk Representative to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and coord...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Clerk

    Membership Clerk

    Costco Wholesale CorporationEl Paso, TX, US
    Full-time
    Processes member sign ups, renewals and added cards.Instructs members and potential members about membership, warehouse and credit programs. Assists members regarding item availability.Issues replac...Show moreLast updated: 30+ days ago
    • Promoted
    Cashier Clerk

    Cashier Clerk

    TradeJobsWorkforce79922 El Paso, TX, US
    Full-time
    As a Cashier Clerk, you will be responsible for handling transactions and assisting customers, including : operate cash register and handle transactions accurately. Duties and responsibilities can ch...Show moreLast updated: 30+ days ago