Assistant General Manager (Miss J's Cafe)

Position Summary :

Miss J’s Café is seeking a motivated and hands-on Assistant General Manager (AGM) to help lead daily operations and support the overall success of the café. The AGM will work closely with the General Manager to ensure a warm, welcoming guest experience, efficient operations, and a positive team environment. The ideal candidate brings strong leadership skills, a love for great food and community, and the ability to multitask in a fast-paced setting.

Key Responsibilities :

• Support the General Manager in day-to-day operations including front-of-house and back-of-house management.
• Lead, train, and supervise café staff to ensure high standards of service and performance.
• Help manage scheduling, shift coverage, and labor costs.
• Monitor food quality, presentation, cleanliness, and customer satisfaction.
• Assist in inventory tracking, ordering supplies, and reducing waste.
• Step in to perform team member duties (barista, cashier, server, etc.) when needed.
• Resolve customer concerns promptly and professionally to maintain a positive reputation.
• Ensure compliance with health, safety, and sanitation standards.
• Support marketing efforts such as daily specials, social media posts, or community events.
• Take initiative in identifying areas for improvement and developing solutions.
• Fill in for the General Manager during absences.

Qualifications :