Talent.com
Professional Services Coordinator

Professional Services Coordinator

Novatech Inc.Alpharetta, GA, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing the best service for customers?

As we grow nationwide, we have a great opportunity for a PROFESSIONAL SERVICES COORDINATOR supporting clients in the greater ATLANTA, GA area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

As a Professional Services Coordinator, your responsibilities include but are not limited to :

  • Project / Sales Good Receipt

Receive goods ordered and / or verify receipt if not delivered to Alpharetta Office

  • Confirm product accuracy
  • Enter serialized good receipt in EA
  • Produce Sales Order Pick list information
  • Place and label product in inventory storage
  • Update CW ticket with goods receipt, notes and status as needed
  • Inventory Control

    • Maintain Inventory Room

  • Organize equipment by sales order
  • Organize bulk inventory items and monitor inventory levels
  • Control access to inventory for Pro Services team members
  • Verify inventory taken from Inventory Room (serial numbers / sales order / etc)
  • Update sales order pick list as items are placed in or removed from Inventory Room
  • Scheduling of tickets

    • Work with Pro Service Manager on scheduling logistics

  • Assign tickets to engineers
  • Ensure product is all received and available to install
  • Contact and work with customers for all scheduling matters
  • Ensure customer is aware and confirm dates / times are good
  • Maintain regular and timely communication with customer
  • Manage the transfer and documentation of product to be installed to the engineer for accurate inventory control
  • Coordination of engineers

    • Follow up throughout the day with scheduled resources for status and updates

  • Give direction as per schedule changes
  • Confirm product delivery and / or installation for invoicing
  • Report status and issues to Pro Service manager as required
  • Drive operational tempo of schedule and work to mitigate lost or wasted time for Engineers
  • Service board management

    • Work in conjunction with Pro Services Manager to keep all tickets updated and moving forward

  • Ensure all tickets have proper status, filters, notes, parts, resources and accurate notes
  • Follow-up, auditing, and closing of tickets

    • Review tickets placed in “Follow-Up” status by engineers for overall completion, time, and billing accuracy

  • Ensure all filterable fields are accurately selected
  • Work with Pro Services Manager and Engineers to address overages and / or incomplete items on tickets
  • Ensure notes are orderly and proper for customer review
  • Enter ticket notes or directly follow-up with customers as required to ensure customer is informed and ultimately satisfied
  • Close tickets for invoicing when confirmed 100% complete or alternatives in action otherwise
  • Recognize trends and anomalies in the overall process and report to Pro Services or Accounting management as required
  • Act as backup to MITS Accounting Specialist for Sales / Project Procurement

    • Receive purchase prompt from Pro Services

  • Review purchase order request
  • Perform quality check for potential high-level inaccuracies (odd vendors, non-typical purchases, non-typical items)
  • Work with TAM / Sales / Pro Services to correct any product procurement issues
  • Ensure lowest cost vendors are selected whenever feasible
  • Create EA Purchase order linked to EA Sales Order
  • Place purchase with Vendor (providing EA PO #)
  • Coordinate any vendor deposit required with MITS Controller

    • Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

  • Market competitive salary based upon experience.
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
  • $300 per year to contribute to achieving your personal wellness and fitness goals.
  • Employee Recognition Programs

    • Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

    Create a job alert for this search

    Service Professional • Alpharetta, GA, US

    Related jobs
    • Promoted
    • New!
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionFairmount, GA, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 17 hours ago
    • Promoted
    Travel Physical Therapist (PT) - $1,815 per week in Covington, GA

    Travel Physical Therapist (PT) - $1,815 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. Centra Healthcare Solutions is seeking an experienced Physi...Show moreLast updated: 3 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,974 per week in Austell, GA

    Travel Physical Therapist (PT) - $1,974 per week in Austell, GA

    AlliedTravelCareersAustell, GA, US
    Full-time
    AlliedTravelCareers is working with Care Career to find a qualified Physical Therapist (PT) in Austell, Georgia, 30106!.Physical therapists work with patients to improve their movement and manage t...Show moreLast updated: 1 day ago
    • Promoted
    Travel Physical Therapist (PT) - $1,846 to $1,920 per week in Ball Ground, GA

    Travel Physical Therapist (PT) - $1,846 to $1,920 per week in Ball Ground, GA

    AlliedTravelCareersBall Ground, GA, US
    Full-time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in BALL GROUND, Georgia, 30107!. Job Description & Requirements.Physical Therapist - Outpatient ...Show moreLast updated: 3 days ago
    • Promoted
    Program Coordinator

    Program Coordinator

    J-1 Visa Exchanges, Inc.Alpharetta, GA, US
    Permanent
    J-1 Visa Exchanges is a Designated U.Department of State sponsor, promoting cultural exchange.The Exchange Visitor Programs provides countless opportunities to international students and profession...Show moreLast updated: 21 days ago
    • Promoted
    Practice Coordinator

    Practice Coordinator

    all on smileMarietta, Georgia, United States
    Full-time
    Join our team as a Practice Coordinator at all on smile! We are looking for a dedicated individual who is passionate about providing exceptional administrative support in a fast-paced environment.A...Show moreLast updated: 30+ days ago
    • Promoted
    Training Specialist

    Training Specialist

    Wayne-Sanderson FarmsOakwood, GA, US
    Full-time
    The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee skills, engagement, and career growth. This role works closely with busines...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Ball Ground, GA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Ball Ground, GA

    AlliedTravelCareersBall Ground, GA, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Ball Ground, Georgia, 30107!. CompHealth services are always free to you.Let us do the heavy lifting and...Show moreLast updated: 3 days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,046 per week in Covington, GA

    Travel Physical Therapist (PT) - $2,046 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. Coast Medical Service is a nationwide travel nursing & allied...Show moreLast updated: 3 days ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionFairmount, GA, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 3 days ago
    • Promoted
    Office Services Coordinator

    Office Services Coordinator

    Freeman Mathis & Gary, LLPAtlanta, GA, United States
    Full-time
    Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an Office Services Coordinator to join our Atlanta office. The Office Services Coordinator will be assis...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border ProtectionFairmount, GA, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 20 hours ago
    • Promoted
    Travel Physical Therapist (PT) - $2,059 to $2,123 per week in Covington, GA

    Travel Physical Therapist (PT) - $2,059 to $2,123 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. If you're interested in making a significant impact as a.As...Show moreLast updated: 23 hours ago
    • Promoted
    Travel Physical Therapist (PT) - $1,710 to $1,859 per week in Covington, GA

    Travel Physical Therapist (PT) - $1,710 to $1,859 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. Host Healthcare is an award-winning travel healthcare company with an i...Show moreLast updated: 3 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,659 to $1,808 per week in Conyers, GA

    Travel Physical Therapist (PT) - $1,659 to $1,808 per week in Conyers, GA

    AlliedTravelCareersConyers, GA, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Physical Therapist (PT) in Conyers, Georgia, 30012!. Host Healthcare is an award-winning travel healthcare company with an imm...Show moreLast updated: 3 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,786 per week in Covington, GA

    Travel Physical Therapist (PT) - $1,786 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. Join the Top- Rated Travel Healthcare Team! Skyline Med Staf...Show moreLast updated: 2 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,986 per week in Covington, GA

    Travel Physical Therapist (PT) - $1,986 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with Anders Group to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. Apply online or contact us ASAP for more information on this great opportu...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,687 to $1,870 per week in Covington, GA

    Travel Physical Therapist (PT) - $1,687 to $1,870 per week in Covington, GA

    AlliedTravelCareersCovington, GA, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Physical Therapist (PT) in Covington, Georgia, 30014!. Ready to start your next travel adventure? LRS Healthcare offers a full ...Show moreLast updated: 3 days ago