IT Director - Operations

IT Director Operations

Join OneTouch Direct as our IT Director Operations and help drive our technology strategies while playing a critical role in supporting our mission to provide exceptional service. You'll oversee the IT operations, ensuring our infrastructure is reliable, scalable, and aligned with the company's business goals.

Your leadership will help optimize our technology landscape, focusing on productivity, security, and innovation. As part of a cross-functional management team, you will collaborate with various departments to ensure that IT solutions improve overall operational efficiency.

Responsibilities include :

• Lead and manage the IT operations team, providing mentorship and fostering a culture of continuous improvement.
• Develop and implement IT strategies that align with overall business objectives.
• Oversee system and network design, including installation and continuous monitoring of systems.
• Establish IT policies and procedures that meet compliance and regulatory standards.
• Work with vendors and service providers to manage contracts, ensuring service level agreements are met.
• Monitor and strategize the performance of critical systems, ensuring uptime and security protocols are enforced.
• Manage budgets for IT operations, optimizing spend while supporting innovative technology solutions.
• Stay updated on emerging technologies and assess their potential application within the organization.