Client Delivery Manager

Client Delivery Manager

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA. As a Client Delivery Manager, you will be responsible for enabling on-time delivery and high-quality execution of the client requirements / qualified, non-standardized delivery projects. During the client deal negotiations you will support the bid and sales team with technical and contractual insight to ensure NTT GDC is set up to deliver successfully. Once contract signature has been achieved, you will become the primary client interface up to the successful handover acceptance; working in partnership with the NTT GDC delivery teams (GID Pre-Lease and Operations In-Operation) to assess progress and proactively resolve challenges during delivery. Critical to the success of the project is your ability to maintain strong relationships with both the client and internal stakeholders, and manage incoming client change with minimum disruption to contracted deliverables. Your role will require technical, commercial and communication skills with a strong attention to detail.

Key Responsibilities

• Coordination of contractual requirements and the services and deliveries to be provided with customer management and the departments
• Planning and implementation of customer projects involving all necessary stakeholders and coordination of interfaces
• Monitoring deadlines, milestones, dependencies, and risks
• General project reporting and timely escalation to management
• Tracking of risks and development of measures for risk mitigation
• Planning and conducting cross-disciplinary coordination, quality gates workshops, and supporting project participants to achieve project goals
• Assistance in project planning (definition and coordination of project goals, resource / time / effort budgeting, planning of work packages)
• Definition of project workflow and project process organizations, planning and conducting the project kickoff with the involved departments
• Operational support in (sub-)projects by performing PM tasks (e.g. moderation of workshops)
• Continuous development of project methodology within the team and optimization of processes and tools for comprehensive project management

Knowledge & Attributes

Demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards, with contractual agreements and compliance requirements as well as monitoring contract performance. Knowledge of power supply and cooling of data centers, Cx ing, Fit-Out, Security, Connectivity infrastructure, as well as product knowledge (racks, networking, data center and IT-related services, etc.). Experience and certification in common project management methods such as PMP are desirable. Strong analytical skills. Negotiation-level proficiency in English, both written and spoken. Ensure discretion and professional handling of highly sensitive customer information. Very good knowledge of handling IT devices and software systems, including very good knowledge of MS Office. Excellent organizational and project management skills.

Academic Qualifications & Certifications

University degree or equivalent qualification, preferably in business administration, engineering, computer science, or comparable professional experience.

Required Experience

Experience and certification in common project management methods such as PMP are desirable. At least 2-5 years of relevant professional experience and proven successes in project management in (national and international) data center environments.

Physical Requirements

Primarily sitting with some walking, standing, and bending. Operate computer, peripherals, and other office equipment. Perform work from a remote location with stable internet connection.

Work Conditions & Other Requirements

Travel required up to 50% during critical project milestones. Perform work from a remote location with stable internet connection. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

Compensation

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 112,000.00 - $ 141,000.00. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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