Support Specialist, Swashlock

Role : Support Specialist

Reports to : Program Manager

Program : 1404- SWASHLOCK

Department : Access Services

Location : Annenberg Access Center - 503 Olympic Blvd., Santa Monica, CA 90401

Setting : 100% Onsite

Schedule : Sunday -Thursday : (Sunday : 7 : 30am - 12pm), (Monday, Tuesday & Thursday : 7 : 30am - 5pm), (Wednesday : 7 : 30am - 4 : 30pm)

Status : Full-time / Non-Exempt / Non-Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings : 1

Job Description Summary :

Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Swashlock Support Specialist will act as the first point of contact for immediate client needs for all Shower, laundry and locker services. The Swashlock Support Specialist ensures that the program flow of services is implemented and follows the program protocol and procedures for services.

Job Description Essential Duties and Responsibilities :

Under the supervision of the Program Manager, the Swashlock Monitor is responsible for :

• Ensure clients understand the program components and welcome clients.
• Provide accurate information regarding Access Center & SWASHLOCK services and service hours.
• Sign up participants daily for showers, laundry and lockers ensuring information is confidential.
• Assist with printing sign in sheets for showers, lockers and laundry services.
• Provide daily sign-up sheets to The Swashlock Coordinator or Supervisor for the proper recording of the daily stats. On occasion assist with data entry of the Swashlock stats.
• Keep SWASHLOCK showers, bathrooms and laundry area clean during hours of operation; empty trash as needed.
• Ensure all towels are washed, dried and folded neatly on the towel rack in a timely matter.
• Assist with locker intakes, discharges and clearing locker as needed.
• Keep locker area orderly and ensure clients keep lockers clean and free from prohibited items.
• Responsible for distribution of towels, toiletries, essential items and clothing if needed; assist with restocking hygiene items.
• Report all incidents and any repair needs to the Swashlock Coordinator and supervisor.
• Engage clients into the case management process by effectively building trust and credibility; screening requests, and directing clients appropriately.
• Assist staff in maintaining order and a smooth flow of services throughout the day.
• Develop rapport / assist weekend feeding groups / collaborators and volunteers.
• Monitor and oversee client bathrooms, showers, and laundry services area to ensure compliance with program policies and procedures.
• Assist in maintaining the Swashlock office; ensuring a clean, organized and clutter free work space.
• Provide crisis intervention using Trauma Informed Care and non violent crisis intervention techniques.
• Communicate with the supervisor on a daily basis to report issues, concerns, suggestions and successes.
• Assist with administrative or data entry tasks as needed by the Program Manager.
• Assist with daily operation of facility as needed, including general cleaning duties.
• Document all Program related issues, concerns appropriately and in a timely matter.
• Attend all staff meetings, team meetings, trainings and retreats as scheduled.
• Other duties as assigned.

Job Description Qualifications :

Job Description Preferred Qualifications :

Job Description Work Environment :

EXPECTED BEHAVIORS OF ALL STAFF

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks