Digital Solution Architect Sr. Advisor

Join Our Team in Parsippany, New Jersey

We are seeking a skilled professional to join our dynamic team. This role involves working with Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards.

Day-to-Day Duties :

• Define end-to-end Salesforce Service Cloud architecture.
• Design scalable solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case.
• Lead the design of data models, security models, and sharing architectures.
• Develop integration strategies using REST / SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi.
• Evaluate and recommend AppExchange products and third-party tools.
• Create solution blueprints, sequence diagrams, and architecture documentation.

Technical Leadership :

Stakeholder & Delivery Management :

Governance & Quality :

Basic Qualifications

Preferred Qualifications

Personal Attributes

Salesforce Certifications (Mandatory)

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.