Senior Specialist, Consumer Affairs

A company is looking for a Senior Specialist, Consumer Affairs.

Key Responsibilities

Research and resolve complaints from consumers and regulatory bodies

Facilitate resolution of complaints with business areas and draft response letters

Participate in departmental projects and collaborate on process design improvements

Required Qualifications

Undergraduate degree or equivalent experience

Minimum 3 years of life insurance operations and compliance experience

Experience in a compliance and / or insurance operations function preferred

Knowledge of Life & Annuity products / systems required

Customer-focused mindset with strong time management skills