Accounts Receivable Specialist

Accounts Receivable Specialist

Location : West Chester, Cincinnati, Ohio

Department : Accounting

Reports to : Director of Accounting, Ventures & Capital

Position Overview :

A&F Souvenir is looking for a detail-oriented accounting team member with strong organizational skills, that would like to contribute to an established and growing organization. The quality candidate is dependable and responsible, with strong work ethic, thrives in both individual and teamwork landscapes. Must have the ability to learn quickly and willing to take on new challenges.

About Us :

A&F Souvenir is a leading provider of quality souvenir merchandise across North America, to the National Park, Zoo, Aquariums and Cultural Attraction retail markets. We are committed to delivering memorable experiences through our unique and diverse product lines. Our West Chester, OH production facility is a key part of our operations, and we are seeking a detail-oriented and reliable Accounts Receivable Specialist to join our finance team.

Position Summary :

The Accounts Receivable Specialist will be responsible for managing incoming payments, properly recording financial transactions, and ensuring timely collection of outstanding accounts. This position plays a critical role in maintaining the financial health of the organization through accurate, efficient, and compliant accounting practices.

Key Responsibilities :

Generate and distribute customer invoices and account statements.

Respond to customer inquiries regarding billing and payments in a professional and timely manner.

Collaborate with Sales and operations to align on customer payment solutions.

Process customer payments via check, credit card, ACH, and wire transfer.

Post receipts to customer accounts and maintain accurate records in the accounting system.

Resolve payment discrepancies and short payments in collaboration with internal departments.

Monitor customer accounts for non-payments, delayed payments, and other irregularities.

Follow up on overdue accounts and send appropriate communications or collection notices.

Recommend write-offs or escalation strategies for delinquent accounts.

Assist in reconciling the A / R ledger to ensure accuracy.

Prepare and maintain various reports related to accounts receivable activity.

Prepare financial reports and present A / R trends to leadership.

Support month-end and year-end closing processes.

Assist with audits and provide documentation as needed.

Develop and implement A / R policies and procedures.

Lead continuous improvement projects around invoicing and collections processes.

Qualifications :

• High school diploma or equivalent; associate degree or coursework in accounting or finance preferred.
• 3-5 years of experience in accounts receivable or general accounting role.
• Proficiency with accounting software (e.g., NetSuite or similar ERP systems).
• Strong Microsoft Excel and data entry skills.
• Excellent attention to detail and organizational skills.
• Strong communication and customer service abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts

or working conditions associated with this job description. The Company reserves the right to

revise the job description or to require that other or different tasks are performed when

circumstances change.

Work Environment :

Compensation and Benefits

SSA Group, LLC and its family of companies — including SSA Holdings, A&F Souvenir, and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact.

All California Residents : By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.