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Technical Support Specialist

Technical Support Specialist

Creative Financial Staffing (CFS)Holland, MI, US
1 day ago
Job type
  • Full-time
  • Permanent
Job description

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Creative Financial Staffing (CFS) provided pay range

This range is provided by Creative Financial Staffing (CFS). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,000.00 / yr - $74,000.00 / yr

Job Details

  • Location : Holland, MI (1 day WFH)
  • Job Type : Full Time | Permanent
  • Salary : $30-$35 / Hr

We are looking for a Technical Support Specialist to join a growing IT team. In this role, you'll resolve a wide range of internal IT issues while delivering an exceptional end-user experience. Ideal candidates bring 2–4 years of IT support experience, strong problem-solving skills, and proficiency with Microsoft technologies and networking basics. You'll join a collaborative, growth-focused team committed to service excellence, continuous improvement, and professional development.

Responsibilities

  • Customer Service : Providing exceptional customer service to internal end users and external vendors.
  • Tier 2-3 Technical Support : Providing onsite technical support for hardware, applications, phones, network, and servers.
  • User Administration : Manage users and permissions with M365 Admin Portal, Entra ID, Active Directory, and Group Policy.
  • Project Work : Help spearhead various IT projects for the organization and various locations.
  • Network & Servers : Managing the organization's Meraki equipment, LAN Network, Wi-Fi, Windows Servers, and virtual servers.
  • Backups & Disaster Recovery : Managed the organization's backup and disaster recovery plan.

    • Preferred Experience

  • 2+ years experience with Tech Support Level 1-2.
  • Experience with RMM tools or ticketing systems such as JIRA, ConnectWise, ServiceNow, etc.
  • Experience with user administration within M365, Entra ID, Active Directory, and Group Policy.
  • Experience managing on-prem Windows Servers and Virtual Servers like VMware.
  • Experience managing backup and disaster recovery solutions.
  • Strong technical documentation skills.
  • Motivated to learn and grow as an IT professional, working with new tech and on new projects.
  • Excellent customer service skills in person, virtually, or over the phone.

    • Bonus Experience

  • Certifications in CompTIA, Microsoft, Cisco, etc.

    • Additional Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Accounting

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    Technical Support Specialist • Holland, MI, US

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