Loading Dock Manager

Loading Dock Manager

The Loading Dock Manager at The Cooper oversees all logistics related to the hotel's loading dock, receiving, and distribution operations. This role ensures that all inbound and outbound deliveries are managed safely, efficiently, and in strict adherence to the hotel's policies, luxury service standards, and security protocols.

As a key leader in the back-of-house operations, the Loading Dock Manager acts as the central point of coordination between vendors, Purchasing, Security, Engineering, Housekeeping, Food & Beverage, Spa, and all operational departments. This role maintains the highest levels of organization, accuracy, cleanliness, and safety to support seamless hotel operations and an exceptional guest experience.

Key Responsibilities

• Manage daily operations of the loading dock, ensuring safe, orderly, and controlled access at all times.
• Oversee the receiving of all hotel goods : OS&E, F&B non-food items, linens, amenities, spa products, engineering parts, retail merchandise, and packages.
• Verify all deliveries against purchase orders, packing slips, and quality standards before acceptance.
• Ensure that perishable items are immediately routed to proper storage areas (e.g., refrigerated, frozen).
• Enforce proper scheduling for vendor deliveries to prevent congestion and ensure efficient flow.

Vendor & Delivery Coordination

Inventory Movement & Distribution

Safety, Security & Compliance

Cleanliness & Organization

Leadership & Team Management

Pre-Opening Responsibilities (if applicable)

Qualifications & Experience

Physical Requirements