Care Continuum Partner - Medical Assistant

Career Opportunity At Lehigh Valley Health Network

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunities to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Care Continuum Partner - Medical Assistant

The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical / virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.

Job Duties

• In collaboration with clinical care team, participates / supports pre-visit planning to ensure smooth operation and patient flow within the practice.
• Conducts associated workflows for care gap closures, referral and medication authorizations.
• Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
• Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provides the patient with clear instructions on how to prepare for tests / procedures and provide education on what to expect per established guidelines.
• Supports the intake for annual well visits.
• Manages visit prior authorizations and referral appointments.
• Supports empanelment for assigned practices.
• Serves as expert and liaison to patient / family on the patient portal and medical record technology. Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Minimum Qualifications

Preferred Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting / standing, frequent keyboard use,

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.