Onboarding Manager

Overview

A Partner Onboarding Manager who will blow our hair back.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

This is a remote position, but must be U.S. based.

Full-time. And then some. (hey, we’re a start-up!)

Reports to : Our Director of Partner Development. She’ll also blow your hair back, especially on the Karaoke stage.

What you should bring to the table

• Bachelor's degree in relevant field or equivalent practical experience;
• 5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization;
• Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product;
• Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings;
• Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way;
• Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way;
• Results-driven mindset with a focus on achieving positive outcomes for Partners;
• High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live;
• A love for improving processes;
• A willingness to iterate daily - we really, really mean this;
• The ability to make informed, independent decisions juggling multiple projects and priorities;
• A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! Check your ego at the door;
• A reliable work ethic and focus on delivering results, whatever it takes; and
• A strong desire to be a team player - we are all in this together.

Nice-to-haves

What do we bring to the table?

Who are we?

Our company vision is to serve as the front-line “IT Director” for homes by providing remote support to homeowners through installation partners. We partner with local professionals to deliver consistent, high-quality remote service and support when technology stops working.

We rely on strong, tight relationships with installation companies (Partners) to deliver this support.

What would a typical day look like?

Typical day and responsibilities

The Onboarding Manager acts as the orchestra conductor of the onboarding process, coordinating across teams to ensure a seamless integration for Partners. You are the first point of contact after contract signing and will inspire Partners to meet critical deadlines.

You will deliver remote onboarding services and training, document partner-specific integrations, and communicate issues to the OneVision team to support a successful go-live.

Key daily activities include :

Responsibilities

Culture and values

Be ferociously curious. Be proactively transparent. Be tenacious. Take action, thoughtfully. Own the experience. Embrace mistakes. Practice EQ, not just IQ. Put the Partner first.

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