Commercial FSR - Austin Downtown

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values : building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY / OBJECTIVES

The position is responsible for managing commercial banking depository accounts to maximize profitability to the bank with acceptable risk through relationship management and business development. It is the responsibility of the Commercial FSR to take ownership of all tasks and challenges they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Opens new deposit accounts and understands the financial services offered by the bank while specializing in business and treasury products and services. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.

Serves as primary contact between customer / retail / treasury management to ensure a seamless process for customers (ex. Coordinate account opening).

Seeks the opportunity for new depository or treasury management business within existing portfolio and through networking with new customers. Able to identify customer needs and expectations by listening to clues and through meaningful conversations.

Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits. Ensures integrity and timeliness of client information, documentation, and data.

Addresses customer concerns and / or issues with courtesy and discretion with a focus on satisfying the customer. Escalates and / or redirects customers to other resources for assistance as required.

Assesses and effectively manages all risks associated with job function within SSB compliance and regulations. Knows and ensures compliance with all banking regulations, to include Regulation CC and Bank Secrecy Act.

Actively works with Commercial Relationship Managers and other Commercial staff to learn how to support and increase business development efforts.

Actively works with Consumer team to service and support all customers.

Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.May represent the bank in meetings with customers, prospects, industry associations, etc. to develop new business.

Expands deposit base opportunities to develop book of business over time.

May initiate and / or service Consumer and / or BLE loans

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

Education and Experience :

High School diploma or equivalent general education certificate (GED)

Minimum of 5 years of banking experience preferably in a customer service / sales / FSR position

Previous experience managing depository relationships preferred

OR

Bachelor's degree preferably in business, accounting, or finance

Minimum of 3 years of banking experience preferably in a customer service / sales / FSR position

Previous experience managing depository relationships preferred

Certifications / Specific Knowledge :

Familiarity with treasury management services and other banking products

Strong entrepreneurial spirit to drive customer satisfaction and bank profitability

Ability to form effective relationships within the organization in order to deliver the best client service

General banking knowledge

Sound technical skills

General knowledge of laws and regulations, and compliance related to commercial banking

Demonstrated ability to negotiate on behalf of the bank and borrower while appropriately balancing risk and shareholder value

Proven ability to identify client depository and treasury management opportunities

Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills

Ability to work in a team environment and demonstrate flexibility as business dictates

Ability to work with minimal supervision

Ability to make independent decisions related to job responsibilities

Fluent in reading, writing and speaking English

TRAINING REQUIREMENTS / CLASSES

The SouthState Way New Team Member Orientation

Banker Foundations

All assigned Regulatory Compliance Training

Acknowledgement of all policies through DocuSign as assigned

Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Must be willing to travel for meetings and classes. Must be able to stand and / or sit for long periods of time. May require bending and reaching.

WORK ENVIRONMENT

This position may be located in an open lobby area with an individual workstation, in a cubicle environment, or in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled / veterans.