Service Advisor - Ebike Mechanic & Customer Service

Job Description

Job Description

Description :

Why We're Rad (about us) :

Rad Power Bikes, one of North America’s largest electric bike brands, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in both the United States and Canada.

We are seeking a full time Service Advisor / Ebike Mechanic for our Denver store location. Our Ebike Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.

Weekend availability will be required as our schedule is subject to change. The compensation for this role is $21 - 24.00 / hour, depending upon expeirence.

Requirements :

Why You’re Rad (about you) :

• 1-2 years working in a customer facing position, particularly in a service department
• Exemplary customer service skills
• Strong attention to detail and prioritization
• Ability to multitask and work well under pressure
• Relationship focused approach to customer service
• Passion for bikes and getting people back in the saddle
• Impeccable communication skills, especially under pressure

Additional Requirements :

You get bonus points for :

Had you been with us last month, the top 5 things you would have impacted are :

Working at Rad is built around our RADICAL values - we are :

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.