Guest Experience Lead | Keystone Fashion Mall (Seasonal) Job at lululemon in Ind

Guest Experience Lead | Keystone Fashion Mall (Seasonal) – Job Description

Join to apply for the Guest Experience Lead role at lululemon.

Overview

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education, articulate the value of our product and brand, and meet the unique needs of each guest. As part of the store leadership team, they drive store performance on the floor through guest experience and achieving daily sales or unit targets. The Guest Experience Lead participates in team member performance discussions, contributes to hiring decisions, and may act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Lead the lululemon guest experience framework on the floor to establish an exceptional and inclusive guest experience.
• Assess and maintain high levels of guest connection and technical product education; provide assistance when other team members are unavailable.
• Lead from the floor as Supervisor on Duty to assess and fulfill business, team, and guest needs.
• Prepare in-store readiness and maintain operational excellence throughout shifts.
• Open and close the store according to procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Provide feedback, coaching, and recognition to support team development.
• Foster a respectful and inclusive team environment, promoting collaboration and engagement.

Job Requirements

Schedule / Availability

Experience

Job Assets (Nice to Have)

What We Look For

Work Context

Compensation & Benefits

#J-18808-Ljbffr