Implementation & Insights Analyst

About SATISFYD

SATISFYD is the leading Voice of Customer and Voice of Employee platform for the equipment industry.

For more than 25 years, we’ve helped heavy equipment, construction, and agriculture dealers turn customer and employee feedback into action.

As we continue to scale, we’re deepening our automation, analytics, and AI capabilities to help our clients understand and act on what matters most.

About the Role

We’re looking for an Implementation & Insights Analyst who loves solving problems with data and technology.

This role combines onboarding, configuration, technical support, and analytical insight generation — perfect for someone who enjoys variety, autonomy, and continuous learning.

You’ll be the go-to person ensuring each customer’s data flows smoothly into SATISFYD’s systems, insights are accurate, and clients receive actionable recommendations they can trust.

This is not a “relationship management” role — it’s a hands-on, analytical position for someone who enjoys digging into details, configuring systems, translating data into meaningful insights, and deeply collaborating with AI.

What You’ll Do

Implementation & Onboarding

• Lead new customer onboarding, from data intake to platform configuration and go-live.
• Collect and validate customer data files; manage imports and mappings into SATISFYD’s system.
• Configure client instances and import schemas in AWS to ensure clean and accurate data capture.
• Test, troubleshoot, and verify data integrity prior to launch.
• Maintain accurate documentation of import templates, configurations, and processes.
• Identify processes that can be automated and recommend to the team

Customer Support Ownership

Insights & Continuous Improvement

Why You’ll Love It Here

Who Will Succeed in This Role

You’ll love this position if you :

Join us and help shape how the equipment industry listens, learns, and acts on feedback — one dataset at a time.

Requirements

What You Bring

Benefits

Salary Range

$65K - $80K USD