Project Manager - Managed ServicesfusionSpan • Rockville, MD, US
Project Manager - Managed Services
fusionSpan • Rockville, MD, US
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionAct as the primary strategic partner and point of contact for a portfolio of Managed Services clients, building strong, trust-based relationships. Manage project oversight, ensuring all deliverables meet client requirements and fusionSpan standards. When managing large features / enhancements, take primary responsibility for the overall project plan, ensuring timely and on-budget delivery. Collaborate closely with Business Analysts, Architects, and Developers to translate client needs into clear requirements, project plans, and accurate estimates. Present requirements and estimates to the customer for review and sign-off Closely monitor contract hours and manage outstanding invoices. Orchestrate and lead regular client check-ins, reporting on progress, budget consumption, and strategic roadmap items. Create new Statements of Work(SOWs) / change orders(COs) as needed, coordinating with internal teams for approval. Lead a pod of 2-3 Business Analysts assigning based on their skillset and availability, and ensuring their utilization targets are met on a weekly basis. Expertly prioritize and manage a dynamic backlog of tasks across multiple clients, balancing urgency and importance to maximize value and team efficiency. Proactively identify and manage project risks, issues, and out-of-scope items. Manage resource allocation and forecasting for your clients, ensuring optimal team utilization and effective delivery Maintain and update project documentation using platforms such as FreshDesk, Jira and Confluence. Champion client success by proactively communicating upcoming changes, managing expectations, and ensuring a seamless, high-quality support experience. Minimum 2 years of project management experience, with a proven track record of managing technical projects in a consulting or support environment. Proven ability to manage a portfolio of multiple projects or clients simultaneously in a fast-paced, dynamic environment. Strong understanding of support-based project lifecycles and agile methodologies. Excellent leadership, communication (written and verbal), and interpersonal skills. Detail-oriented and highly organized. Experience with Salesforce or other enterprise CRM platforms. Knowledge of Managed Services or IT support models. Experience in an entrepreneurial or startup environment. Medical (PPO), dental, and vision plans – 100% covered for employee Long / Short-term disability insurance – 100% covered for employee Life and AD&D insurance – 100% covered for employee 401K with up to 5% matching contribution 15 days of paid vacation – increases with tenure 10 paid federal holidays 12 weeks of parental leave About fusionSpan fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region. Check out our Great Place to Work Certified Badge here . Trust : We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates. We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance. We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve. Powered by JazzHR
fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do.
We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.
As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.
Location :
- Rockville, MD.
- Hybrid role with 2-3 days in office.
- Role Overview As a Project Manager within fusionSpan's Managed Services team, you will be a key leader in delivering ongoing support and feature enhancements to our clients.
- You will serve as the primary point of contact for varied-sized organizations, primarily focusing on Salesforce consulting projects.
- Your work will be a dynamic mix of planned enhancements and urgent bug fixes for a portfolio of 10-20 clients.
- Every day is unique, and achieving success demands adaptability, strategic foresight, and a genuine commitment to owning the client relationship completely.
- The ideal candidate excels in a dynamic environment, is self-driven, a natural problem solver, and possesses a strong ability to prioritize tasks and manage client expectations.
Responsibilities :
Required Qualifications :
Preferred Qualifications :
What We Offer :
Our Company Values :
Innovation :
Community :
Create a job alert for this search
Service Project Manager • Rockville, MD, US
Related jobs
A company is looking for a Client Services Project Manager to manage client relationships and project execution in the electronic discovery industry.
Key Responsibilities Serve as the primary liai...Show more
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America,...Show more
Client Project Manager / Service Manager.The Client Project Manager / Service Manager will manage the strategic relationship and technical growth of one or more customers within the TR / Pagero Advantage...Show more
Interview : Phone + Face to face.US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party.Show more Title : Project Manager Location : Manassas, VA Duration : Contract Rate : Doe Citizen and GC Preferred Description : Project management of new and ongoing projects within the OSS Portfolio; To manage p...Show more 
The Project Manager will provide project management leadership for the successful execution of several software development and implementation projects occurring concurrently.In this role, you will...Show more
VMware by Broadcom's Professional Services Organization (PSO) seeks an experienced Senior Project Manager to lead customer-facing projects in the Applications & Network Security Business Unit.You w...Show more
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.
We are dedicated to recruiting, developing,...Show more
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory.
StructureCare, headquartered in Lanc...Show more
Federal Realty is a proven leader in the ownership, operation, and redevelopment of high quality retail real estate in the country's best markets.
We believe we are one of the most innovative and dy...Show more
Manager, Project Manager, Extended Servicing| Retail Bank.Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to cons...Show more
Project Manager For Contract Support.Parsons is looking for an amazingly talented Project Manager for Contract Support to join our team! In this role you will lead strategic initiatives to enhance ...Show more
Washington, DC / Baltimore metropolitan area.We allow building occupants and owners to do what they do best focus on business, not buildings.
Did you know we have been named ".Washington Business...Show more
The Project Manager position is non-exempt for technical teams; i.Consulting and Commissioning teams.This position reports directly to the Team Manager or Director, depending upon the organizationa...Show more
Span is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do.
We are a team of highly-committed individuals inspired by tech...Show more
The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects.
The pod shares responsibility for projects and ensures tasks are compl...Show more
Coordinates and implements assigned projects to achieve defined objectives.Serves as the overall project leader and driver, ensuring that all voices are heard and valued, and not necessarily as the...Show more
TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market.With over 3...Show more
Client Services Project Manager
VirtualVocations • Alexandria, Virginia, United States
Full-time
Last updated: 30+ days ago • Promoted
Special Projects, Senior Project Manager, NA
Vantage Data Centers • Ashburn, VA, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Project Manager / Service Manager
Thomson Reuters • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Project Manager - Manassas, VA
Staffing • Manassas, VA, US
Full-time
Last updated: 7 days ago • Promoted
Project Manager - Manassas, VA.
Staffing • Manassas, VA, US
Full-time
Last updated: 7 days ago • Promoted
Project Manager (Professional Services)
Simplr • Washington, DC, US
Full-time
Last updated: 12 days ago • Promoted
Senior Project Manager - Professional Services
Broadcom • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Director Client Services Project Manager (Government)
AT&T • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Client Services Manager
The High Companies • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Project Manager, Construction and Tenant Services
Federal Realty Investment Trust • North Bethesda, MD, United States
Full-time
Last updated: 10 days ago • Promoted
Manager, Project Manager, Extended Servicing| Retail Bank
Capital One • Falls Church, VA, US
Full-time +1
Last updated: 30+ days ago • Promoted
Project Manager for Contract Support
Parsons Corporation • Washington, DC, US
Full-time
Last updated: 15 days ago • Promoted
Service Project Manager (Mechanical)
Boland Trane Associates Inc & Boland Trane Services Inc • Gaithersburg, MD, USA
Full-time
Quick Apply
Last updated: 24 days ago
Project Services Manager
Applied Industrial Technologies • Rockville, MD, US
Full-time
Last updated: 30+ days ago • Promoted
Senior Project Manager - Managed Services
fusionSpan • Rockville, MD, US
Full-time
Last updated: 30+ days ago • Promoted
Client Services Project Manager I - Onsite Rockville, MD
Thermo Fisher • Rockville, MD, US
Full-time
Last updated: 3 days ago • Promoted
Project Manager - Services Operations
TDSYNNEX • Herndon, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Project Manager
Global Infrastructure Partners • Fairfax, VA, US
Full-time
Last updated: 30+ days ago • Promoted