Manager of Scheduling & Coordination Shared Services

Job Description

Job Description

Description

We are seeking an experienced and dynamic Manager, Scheduling & Coordination Shared Services to lead our centralized scheduling and referral coordination team. This leader will oversee the day-to-day operations of our Scheduling & Referral Coordinators, ensuring rapid patient scheduling, optimal field resource utilization, problem solve, exceptional customer service, and data-driven decision-making.

If you are a strong communicator, operational problem solver, and passionate about building high-performing teams that deliver measurable results, we want to hear from you.

Key Responsibilities

What You’ll Do :

• Lead the Team : Manage, mentor, and develop a team of Scheduling & Referral Coordinators to achieve performance goals.
• Drive Operational Excellence : Ensure referrals are reviewed, accepted, and scheduled within strict timeframes (goal : within 1 hour ).
• Accountability & Management : Head a National team Scheduling and Referral Coordinators to ensure all visits are scheduled within 24 hours of receipt, and for patients actively receiving care, their visits are scheduled within 7 days of last visit. Hold staff accountable to key Service Level Agreements (SLAs).
• Optimize Resources : Monitor and adjust schedules daily to maximize field staff productivity and minimize travel inefficiencies.
• Problem-Solve in Real Time : Provide guidance to coordinators to resolve day-of issues, delays, or staffing shortages quickly and effectively.
• Data-Driven Management : Track KPIs including referral-to-scheduling time, field staff utilization, patient acceptance rates, and scheduling accuracy. Use insights to drive process improvements. Be able to review raw data received in Excel and extract insights from the data through Pivot Tables or other means of analysis.
• Customer Experience Oversight : Ensure coordinators deliver a consistent, professional, and persuasive experience to patients and referral sources. Be able to articulate status updates to internal customers and external organizations. Synthesize information in a meaningful way for our customers.
• Cross-Department Collaboration : Partner with clinical leadership, operations, and supply chain teams to align scheduling with capacity, supply availability, and patient needs.
• Process Improvement : Standardize scheduling workflows, implement best practices, and identify technology enhancements.

Skills, Knowledge and Expertise

What We’re Looking For :

Benefits

Competitive compensation

Robust health benefits package including premium health, dental and vision insurance. FSA, HSA

Company sponsored Short and Long Term disability

Company Sponsored Life Insurance

401k plan with generous company match

Generous PTO policy with paid holidays and sick leave

Ready to join a passionate team and make a difference in healthcare? We want to hear from you!