Customer Service Representative

Job Description :

Insight Global is seeking a Customer Service Representative for our client - leading insurer, risk advisor, and technology provider for the jewelry industry. The location of this position is based out of our clients Neenah, WI office. After a training period and performance expectations are met this role has the option to transition to a hybrid model. Responsibilities include :

• Provide excellent customer service by demonstrating in-depth knowledge of our client and its products with the goal of outshining the competition with amazing customer care.
• Responds to omnichannel requests, providing support to customers, jewelers, and agents.
• Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintains consistency in adhering to all customer service performance metrics.
• Has a drive to meet goals and continuous professional growth. We develop employees to excel in the company with the goal of promoting within.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

Qualifications :