Developer Relations & Community Manager

About Rootly

Rootly is the AI-native on-call and incident response platform that provides proactive support to help Site Reliability Engineers resolve incidents faster, improve system resilience, and streamline on-call operations. It's your always-on SRE copilot that automates root cause analysis and identifies patterns that drive continuous improvement-trusted by hundreds of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Shell.

As the Developer Relations & Community Manager you will...

• Actively connect with Rootly customers to capture their needs and feedback, ensuring the "voice of the customer" informs product improvements, value propositions, and go-to-market strategies.
• Develop and execute initiatives to grow an inclusive AI-native reliability community, including organizing and participating in virtual and in-person meetups, hackathons, and conferences.
• Represent Rootly at industry events, webinars, and speaking engagements to highlight our platform's value for Site Reliability Engineers and drive product adoption.
• Create engaging written and multimedia materials-such as blogs, tutorials, videos-while also developing code snippets, proofs of concept, and open-source tools to showcase AI-based solutions and best practices.
• Work closely with Product and Engineering teams to craft accurate technical documentation, release notes, and educational resources that enable users to succeed with our platform.
• Troubleshoot issues, answer technical questions, and respond to user feedback through forums, Slack channels, Reddit, GitHub issues, and other community platforms.
• Continuously monitor SRE industry developments, competitive landscapes, and product capabilities to keep Rootly aligned with evolving market demands.
• Leverage community insights and strategic observations to shape the future of the Rootly platform, playing an active role in fostering a culture of growth and innovation.
• Define and measure community-focused performance indicators-such as engagement, satisfaction, and growth-providing regular insights and recommendations to stakeholders.
• Partner with Sales, Marketing, and Partnerships teams to develop cohesive messaging, demos, and presentations that resonate with SREs and drive wider adoption of Rootly.

As the ideal candidate you have...

Benefits

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.