Donations Coordinator - Part-time and Temporary

THIS IS A TEMPORARY POSITION WITH THE POTENTIAL TO BECOME PERMANENT AFTER THE ORIGINAL TIMELINE.

GENERAL DESCRIPTION :

As the Donation Coordinator you are primarily responsible for scheduling the safe pickup and drop of donated merchandise from donors' homes / businesses to the ReStore using our scheduling software. This includes ensuring all donors and customers are receiving outstanding customer service, safety and quality control on all donations is possible and maintained, and completing all aspects of taking calls, scheduling, route optimization, communication with Donation Ambassador Drivers and ReStore Management.

PRIMARY RESPONSIBILITIES :

• Educate all donors and / or customers on acceptable materials, including condition, and processes for scheduling pickups.
• Provide superior service to all donors and customers.
• Promote and maintain a safe and efficient work environment.
• Maintain an effective, positive, and communicative relationship with ReStore management, staff, Donation Ambassador Drivers, volunteers, Habitat homeowners, and ReStore donors and customers.
• Guarantee excellent service when answering all store phone calls and responding to customer voicemails and emails in a timely manner.
• Ask necessary questions to screen all product for usability and quality control according to set guidelines of acceptable donations or recyclable material (to maintain low cost of trash pickups).
• Schedule, optimize, and delegate donation pickup truck routes for Donation Ambassador Drivers.
• Represent Habitat in a positive manner with a comprehensive understanding of Pikes Peak Habitat for Humanity ReStore's mission.
• Other duties as assigned.

TEMPORARY POSITION INFORMATION :

This position is temporary for Pikes Peak Habitat for Humanity and the ReStore. This position is for 90 days and 24 hours per week. The schedule is Thursday, Friday, and Saturday. At the end of the 90 days, there is a potential for full-time employment after review.

MISSION :

Seeking to put God's love into action, Pikes Peak Habitat for Humanity brings people together to build homes, communities, and hope.