Service Supervisor - Winslow, AZ

Goodyear. More Driven.

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We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

General Description :

As a Service Supervisor you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.

Responsibilities will include but not be limited to :

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing
• Control and protect the assets of the company by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident free / safe workplace.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

Basic Requirements :

Preferred Qualifications :

Candidate Criteria :

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Goodyear is one of the world’s largest tire companies.  It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world.  Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to   www.goodyear.com / corporate.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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