FLEX Director, Change Management + Communications, Business Transformation Office, U.S. + CAN

Flex Director, Change Management And Communications

The FLEX Director, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team, reporting directly to the Senior Director, Change Management + Communications, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT), a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. The Director, Change Management and Communications is responsible for planning, creating, and executing the day-to-day change management and communications activities in the U.S. and Canada in support of D+TT. This role will partner closely with colleagues throughout the entire D+TT program including (but not limited to) Global Change Management, Communications, Deployment, Associate Experience, Learning, and U.S. and Canada stakeholders.

Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to plan and manage complex and comprehensive communications and change management plans, as well as a willingness to be deliver on difficult and time-sensitive requests. Key responsibilities include :

• Stakeholder Engagement and Communication Plans :
• Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada to meet defined success measures.
• Coordinate communications deliverables through a formal review process while adhering to tight timelines.
• Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent continent-wide conferences, key meetings, and planning forums.
• Prepares timely status updates for leaders and senior executives.
• Change Management Plan and Execution :
• Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates.
• Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders.
• Executes the change management plan working closely with continent, Deployment, Learning and other teams to meet defined success measures.
• Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.).
• Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment.
• Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.
• Change Management Measurement and Analytics :
• Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates.
• Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.

Candidate Profile Education and Experience :

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.