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HOUSING MANAGEMENT SPECIALIST II
HOUSING MANAGEMENT SPECIALIST IIEverett Housing Authority • Everett, WA, US
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HOUSING MANAGEMENT SPECIALIST II

HOUSING MANAGEMENT SPECIALIST II

Everett Housing Authority • Everett, WA, US
15 hours ago
Job type
  • Full-time
  • Temporary
Job description

Job Title : HOUSING MANAGEMENT SPECIALIST II

Agency : Everett Housing Authority (EHA) – a public agency located in Everett, WA, committed to fostering vibrant communities.

Starting Salary Range : $60,907 - $79,179 annually ($31.24 - $40.61 per hour), plus benefits.

Application Deadline : 5 : 00 PM, Wednesday, October 1st, 2025 – position will remain open until filled.

Position Summary

Under general supervision, this mid-level role performs duties pertaining to day-to-day operations of Affordable Housing and Authority Owned communities. Manages initial certification, recertification, and interims; ensures program compliance; stays current with HUD, LIHTC, Fair Housing, and state laws; prepares files for audits.

Accountabilities and Features

Responsible for a larger volume of units, applying rules of multiple programs (e.g., PBV, LIHTC, RAD, PBRA). Works under general supervision with emphasis on resident issues and organizational matters.

Program Compliance – Essential Duties and Responsibilities

  • Process annual and interim tenant eligibility reviews; prepare review packets; track completion; verify income and assets; calculate rent; enter rent assessment.
  • Support resident Rent Café review; serve as main contact for questions, issues, and log-in problems; reset passwords.
  • Input and retrieve resident / applicant and property information in computerized systems; manage status changes.
  • Maintain files and records; compile data from databases and logs; ready for internal and external audits.
  • Perform peer audits of recertifications; provide feedback.
  • Assist electronic reporting to funders (PIC, WBARS); correct system errors.
  • Manage HUD's Enterprise Income Verification (EIV) reporting system; reconcile discrepancy reports.

Occupancy – Duties

  • Receive and review applications; answer questions; manage waiting list; input information.
  • Serve as point of contact for residents, applicants, and public; answer phones; greet visitors; explain procedures.
  • Perform waitlist selections; interview applicants; investigate and verify applicant information; calculate income; input payment information.
  • Perform marketing and outreach.
  • Prepare lease agreements; coordinate move-ins; explain lease and policies; conduct move-in inspections.
  • Conduct PBV briefings on program rules and responsibilities.
  • Process transfers and move-outs; prepare paperwork; schedule inspections; process vacates; track vacancy time.

    • Lease Administration – Duties

  • Assess and document complaints; initiate action or referral; research and provide information.
  • Ensure lease requirements are met; use discretionary authority for legal action; compose notices.
  • Respond to reasonable accommodation inquiries and requests following policy.
  • Assign and track tenant parking; issue permits; monitor violations; document vehicle information; tow unauthorized vehicles with approval.

    • Finance – Duties

  • Process invoices for assigned properties (coding or data entry).
  • Prepare HAP reports, rent roll balancing reports; submit for review.
  • Perform tenant accounting; authorize adjustments; negotiate payment agreements.
  • Collect rent checks; deposit within 24 hours.
  • Work closely with Finance Department on ledgers, subsidies, payments, discrepancies.
  • Manage Automatic Rent Payment System (ACH) – additions, cancellations, posting within 24 hours.
  • Monitor delinquency reports; address credits and balances.

    • Maintenance – Duties

  • Conduct housekeeping, yard, safety, and biennial inspections; follow policy for violations.
  • Conduct Housing Quality Standards (HQS) inspections biennially per federal rules.
  • Schedule annual building system maintenance as needed.
  • Attend training and safety meetings; use and replace PPE; report injuries.
  • Update Maintenance Binder with inspection results; monitor emergency pendant system; program call boxes; communicate with Maintenance Specialist on unit turn progress.

    • Other Duties – Duties

  • Collaborate with Finance, Service Coordinators, Maintenance, Front Desk.
  • Facilitate bed bug treatment protocol; coordinate bed bug briefings.
  • Attend assigned meetings; take minutes or notes.
  • Purchase office supplies per policy; coordinate other purchases.
  • Send information requests on behalf of residents.
  • Update emergency pendant monitoring company with tenant changes.
  • Assist other staff as assigned.
  • Perform related work as required.

    • Requirements – Knowledge and Skill

  • Modern office practices and procedures.
  • Knowledge of housing programs (public housing, HCV, PBV, PBRA, LIHTC).
  • Effective verbal and written communication.
  • Business ethics.
  • Research, analyze, and interpret large amounts of information.
  • Basic math skills and attention to detail.
  • Professional and effective interaction with program participants and public.
  • Speak and understand English; follow oral and written directions.
  • Proficient use of computer and calculator.
  • Work independently within organizational parameters.
  • Strong organizational skills; prioritize, multitask, handle interruptions.
  • Adapt to changing business needs and responsibilities.
  • Develop letters and documents with correct English.
  • Drive a vehicle.
  • Work effectively with individuals of diverse backgrounds.
  • Frequent contact with public and employees; knowledge of policies and procedures.
  • Confidential and sensitive contact with residents.

    • Education and Experience

  • Six (6) years of paid work experience in property management, assisted housing or similar activity, including at least two (2) years with responsibility for determining eligibility, evaluating compliance, or applying program requirements. At least two (2) years must be in a high volume, paperwork-intensive setting. Up to four (4) years of secondary education may substitute for comparable work experience.

    • Desirable Qualifications

  • Compassion and passion for service to less enfranchised people.
  • Bilingual fluency (Russian, Ukrainian, Vietnamese, Arabic, Korean, Spanish).
  • Experience with subsidized housing programs.
  • Knowledge or experience in property management.
  • Experience working with a housing authority.
  • Experience using Yardi Voyager and Rent Café software.

    • Competencies

  • Accountability – accept responsibility and account for actions.
  • Accuracy – perform work accurately and thoroughly.
  • Active Listening – attend, convey, and understand comments and questions.
  • Communication, Oral – communicate effectively orally.
  • Communication, Written – communicate clearly and concisely in writing.
  • Cultural Sensitivity – avoid offense; show consideration for diverse backgrounds.
  • Customer Oriented – meet customers' needs following company procedures and HUD compliance.
  • Detail Oriented – pay attention to minute details of tasks.
  • Diversity Oriented – work effectively with all people regardless of demographics.
  • Emotional Intelligence – be aware of, control, and express emotions; handle relationships judiciously.
  • Empathetic – appreciate and be sensitive to feelings of others.
  • Ethical – demonstrate conduct conforming to values and standards.
  • Honesty / Integrity – be truthful and credible in the workplace.
  • Initiative – make decisions or take actions to solve problems.
  • Interpersonal – get along well with a variety of personalities.
  • Judgment – formulate sound decisions using available information.
  • Organization – keep track of multiple and complex tasks.
  • Patience – act calmly under stress; not hasty or impetuous.
  • Problem Solving – find a solution and proactively deal with work related problems.
  • Reliability – dependable, trustworthy, punctual, good attendance; complete assignments on time.
  • Self-Motivated – perform tasks to best of ability using drive or initiative.
  • Tactful – show consideration for and maintain good relations with others.
  • Technical Aptitude – HUD Affordable Housing Programs – comprehend complex technical knowledge of HUD programs; accurately follow applicable federal, state, and local laws.
  • Working Under Pressure – complete tasks under stressful situations.
  • Time Management – utilize available time to organize and complete work within strict deadlines.

    • Required Workplace Standards

  • Works regular and reliable hours on site as required; not at home.
  • Attendance must be punctual and consistent.
  • Works agreed-upon schedule and works additional hours as necessary to complete work.
  • Works effectively, cooperatively and respectfully with co-workers, clients and other contacts.
  • Follows all EHA Safety Policies and Procedures.
  • Follows all EHA Personnel Policies and Procedures.
  • Performs other duties as assigned.

    • Licenses and Other Requirements

  • Valid Washington State Driver's License and acceptable driving record at time of appointment and throughout employment may be required.
  • Certification of the following or equivalent during probationary or trial service period : Fair Housing Certificate, HCV Specialist (Eligibility, Occupancy, and Rent Calculation), HQS Inspector or current HUD inspection standard, and Tax Credit Certification.

    • Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Other

    Industries : Government Administration

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