Hospitality Manager - Third Party Hospitality Program

Job Description

Job Description

Job Summary

The Hospitality Manager serves as the on-site operational leader for the Third Party Hospitality Program (TPHP), managed by Black Briar Hospitality, within a luxury residential condominium. The program manages only transient guests, providing a full suite of hotel-style services, including valet parking, doorman and bellman service, housekeeping, in-unit maintenance, concierge, incidental billing, and key access management.

The Hospitality Manager oversees the entire guest journey—from check-in to check-out—ensuring each stay reflects Black Briar’s commitment to luxury service, compliance with Miami’s short-term rental regulations, and the consistent operational excellence of the brand. This role leads the on-site hospitality team, manages departmental operations, and maintains accountability for financial and administrative functions.

Leadership and Operational Management

• Develop and implement the strategic vision and operational plan for the hospitality program, aligning with the expectations of ultra-luxury living and the directives of the Board of Directors or Ownership Group.
• Direct the day-to-day operations of TPHP in adherence with Black Briar standards.
• Foster a culture of excellence, accountability, teamwork, and continuous professional development.
• Lead, train, and motivate teams across Valet, Bell, Door, Guest Services, Front Desk, Housekeeping, and Maintenance.
• Liaise with property ownership, the condominium association, and Black Briar corporate management.
• Develop and maintain Standard Operating Procedures (SOPs) for transient guest operations.
• Conduct regular staff briefings, training, and performance reviews.
• Maintain clear and consistent communication with the Board of Directors or Ownership Group, residents, and staff. Prepare and present regular reports on program operations, financial performance, and guest / resident satisfaction.

Guest Experience and Service Excellence

Program-Specific Responsibilities (TPHP Operations)

Financial and Administrative Oversight

Qualifications