Progress Specialist (Remediation / Retention) 2 Positions

Title : Progress Specialist (Remediation / Retention) 2 Positions

Agency : Tidewater Community College

Location : Portsmouth - 740

FLSA : Nonexempt

Hiring Range : $26.00 per hour, part time

Full Time or Part Time : Part Time

Additional Detail

Job Description :

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary : The Progress Specialist supports the college's student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.

This Progress Specialist Recruitment is to fill 2 positions; 1 Portsmouth Campus& 1 Norfolk Campus.

Functional Responsibilities :

• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
• Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
• Participate in retention team meetings and institution-wide student success campaigns.
• Generate and analyze retention risk reports to inform outreach strategies and improve interventions.

Minimum Qualifications :

Additional Considerations :